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Helper III
Helper III

Error when I try to share App

I keep getting this error when I try to share my app. I have been trying for days and I still get this


Community Champion
Community Champion



If you are not a System Admin of this environment, can you try from someone who is?


Also try:


  1. In browser navigate to
  2. Go to Apps on the left
  3. Select your App (or use ellipses near your app after hovering over it)
  4. Select "Export Package (preview)"
  5. Deselect all apps or navigate again to and go to Apps again on the left side.
  6. At the top press Import Canvas App
  7. Select your Zip File
  8. Import should be greyed out. That's because you go through and click the little blue link for each piece (usually it says "Update") Make sure all of them say "Create as New" and give everything another name when prompted. When ready, press "Import"
  9. When finished, your app should be imported again with a new name. Can this app be shared?
  10. Also, see if a System Administrator of this environment gets the same thing.

Also check as follows from a Global Admin preferable:



2. Select Environment

3. See if Details tab says "Instance Version" something. 

4. If this is missing or there is no Common Data Service provisioned, this could be the issue. If this is a production environment, you may not want to provision it without being careful.

5. If there is no Common Data Service, ask a Global Admin to temporarily make you Environment Admin on the environment under Security. If there is a Common Data Service, try asking a Global Admin to temporarily make you "System Administrator" on the environment the App is in.

Community Support
Community Support

Hello @karlagb20 could you please click more details and add that information? 

Community Support
Community Support

Hi @karlagb20 ,

Do you mean that the issue would show up when you share your app to other users?

Could you please click "See more details" option to provide more details about the issue here?


Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. Please make sure the Network is in good condition on your side.


Also please consider clear cache of your browser, then sign in your PowerApps again, try to share your app to your users, check if the issue still exists.


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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