cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
cBrasp1
New Member

Error when opening chat activity

We have installed CaféX on top of our CRM solution - when I open the chat activity I get an error.

This is what the CaféX support agent told me:

Hi Cindy,

You're very welcome! The same error appeared for us when we were testing, the error shown in the screenshot relates to the Dynamics 365 part of the service rather than to Live Assist. For better assistance I recommend you raise a feature request with Microsoft.

Please be sure to send them the log file that you have access to via the "Download Log File" button in the Error pop-up window.

Once you have an SR number please share it with us.

Regards

 

Screenshot is attached. Error log can't be uploaded because .txt is not a valid extension?? Therefore hereby the content of the error log:

 

ReferenceError: Web resource method does not exist: Chat.ChatActivityOnload
at e.execute (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:558:27698)
at e._executeIndividualEvent (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:558:18924)
at e._executeEventHandler (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:558:17905)
at Object.execute (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:558:15568)
at e._executeSyncAction (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:564:607)
at e._executeSync (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:564:203)
at e.executeAction (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:564:37)
at t.dispatch (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:567:2195)
at Object.dispatch (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:946:4138)
at Object.dispatch (https://mecomscrmdemo.crm4.dynamics.com/uclient/scripts/app.js?v=1.3.1285-190126-012113:567:1674)

 

CRM environment : https://mecomscrmdemo.crm4.dynamics.com (a demo tenant)

 

regards

Cindy

1 ACCEPTED SOLUTION

Accepted Solutions
v-monli-msft
Community Support
Community Support

Hi @cBrasp1,

 

This forum is PowerApps community, for CRM issue, please try to post in below forum:

https://community.dynamics.com/crm/f/117

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-monli-msft
Community Support
Community Support

Hi @cBrasp1,

 

This forum is PowerApps community, for CRM issue, please try to post in below forum:

https://community.dynamics.com/crm/f/117

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
Microsoft 365 Conference – December 6-8, 2022

Microsoft 365 Conference – December 6-8, 2022

Join us in Las Vegas to experience community, incredible learning opportunities, and connections that will help grow skills, know-how, and more.

Difinity Conference 2022

Difinity Conference 2022

Register today for two amazing days of learning, featuring intensive learning sessions across multiple tracks, led by engaging and dynamic experts.

European SharePoint Conference

European SharePoint Conference

The European SharePoint Conference returns live and in-person November 28-December 1 with 4 Microsoft Keynotes, 9 Tutorials, and 120 Sessions.

Power Apps Ideas

Changes to Ideas Coming

We are excited to announce a new way to share your ideas for Power Apps!

Top Solution Authors
Top Kudoed Authors
Users online (4,185)