Excel Add-in connection error

[Caroline]

I am developing a PowerApp, run off the CDS, and have decided to manually move it to the CDS for Apps before it goes live, as it has much more functionality.

The excel add-in works fine if I use it to connect to an entity on the old CDS, but I get the following error message when I try to connect to an entity that's in an environment hosted by the new CDS for Apps:

Error Loading Metadata

Details:

Please check server connection, verify the current user has proper access, and try again. Error message:"

I can use the add-in in Excel Online, but not excel. Is there a way of forcing Excel to re-set my connection, as I think it still trys to log in to the CDS, not CDS for Apps.

Thanks

[v-monli-msft]

Hi @Caroline,

Check to ensure your signing into the Add-in as the same user you signed into CDS with. In addition if you do see the error again could you possible take a screen shot of the settings page (the settings wheel next to your name in the Add-in toobar). 

Regards,

Mona

[CWesener]

Hi @Caroline - can you confirm how you're opening the add in and entity? Did you open it from the portal by selecting an entity and clicking "Open in Excel"?

Can you also upload a screenshot?

Thanks,

Clay.

[Caroline]

Hi @CWesener and @v-monli-msft

Clay, yes, I select the entity from within the portal and click 'open in excel'. Once in excel, the add-in requests that I sign in, which I do using the same sign in credentials as I use for the PowerApps portal.

 

[TopShelf-MSFT]

adding @CWesener in for follow up @TopShelf-MSFT

[CWesener]

Hi @Caroline - can you please try clicking the arrow in the right hand corner of the add in, selecting sign out - and then launching the excel file again from the portal, and then signing back in.

Please let me know how you go.

Thanks,
Clay.

[Caroline]

Hi @CWesener Thanks for the suggestion. I've tried that a few times, but it still isn't working.

[TopShelf-MSFT]

hi @CWesener - are there any other suggestions that @Caroline can try to resolve this issue?

Thank you.

@TopShelf-MSFT

[Audrie-MSFT · Accepted solution]

@Caroline Sorry for the delay in response, but you may be running into an issue with the data integration that needs troubleshooting. Would you please open a support ticket at this link for follow-up with our support team?

https://powerapps.microsoft.com/en-us/support/pro/ticket 

Thank you, and apologies for any inconvenience this has caused,

Audrie