Excluding gallery from including specific text items.

[Kommadore]

Good Afternoon,

I have a gallery that lists IT tickets, and I can't figure out how to get the gallery to exclude the 'complete' entries. I have a label on each item using 'ThisItem.TextStatus' where it will list the status of the ticket. My goal is to have those items drop off the gallery but still remain in the dataverse table. I've included the gallery code and an example ticket below, I'm not sure what kind of formula to include. Any help would be appreciated.

SortByColumns(Search([@SupportDeskTickets], TextSearchBox1.Text, "cre6a_createdby2","cre6a_details","cre6a_hardwaresoftware"), "cre6a_createdby2", If(SortDescending1, Descending, Ascending))

[RandyHayes · Accepted solution]

@Kommadore 

Please consider changing your Formula to the following:

SortByColumns(
    Search(
        Filter(SupportDeskTickets, TextStatus="Open"), 
        TextSearchBox1.Text, 
        "cre6a_createdby2",
        "cre6a_details",
        "cre6a_hardwaresoftware"
    ), 
    "cre6a_createdby2", 
    If(SortDescending1, Descending, Ascending)
)

Now this is the opposite of looking for records that are NOT "Complete", but using the Not will cause delegation warnings and depending on your table size, potentially missing items.

If your TextStatus is simply "Open" or "Complete", then the above is perfect.  If you have one or two more TextStatus values, then you can just include them into the filter formula (ex.  TextStatus="Open" || TextStatus="Pending" || etc..)

I hope this is helpful for you.

[Kommadore]

Randy coming through with the solution again, thanks kindly!