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Fail to Import Users

We are migrating users from an on premise D365 server to CDS that is just Power Apps and not Dynamics. The sheet just contains basic user info like first name, last name, username, and email.


The import fails because there is no Salesperson role, but looking at the documentation, it should default to the Salesperson role if it's Dynamics and default to the CDS User if it's Power Apps. Has anyone been able to import users into just a Power Apps environment?


This is the documentation I've referenced.

A default security role is automatically assigned to these imported users. The Salesperson security role is assigned in an environment and the Common Data Service User security role is assigned in a Power Apps environment.

Community Support
Community Support

Hi @jfennell ,

Could you please share a bit more about your scenario?

Could you please show more details about the error message when you import your users?

Have your sign in account purchased Dynamics 365 Sales license already?


Please make sure that all of your users have been in Enabled status. In default, the security role could only be assigned to users with an Enabled status. In order to get rid of this issue, please enable the allowRoleAssignmentOnDisabledUsers option through OrgDBOrgSettings.


Please check if you have purchased a Dynamics 365 Sales license for your sign in account already. Actually, the PowerApps Environemnt is a Dynamics 365 instance, so when you imported users into your PowerApps Environment, it actually imported into a D365 Environment.


Best regards,

Community Support Team _ Kris Dai
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