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Failed to Load CaseStatus

When trying to share  new app, my invited user gets this message:  Failed to load CaseStatus.  The specified record was not found.  Server response:  Failed to read metadata from file source.  Response from the end service is:  Not Found clientRequestID:  (bunch of letters and numbers). 

When I opened a ticket with Microsoft Support, they could recreate the issue, but not provide a solution.  Any thougths?

Community Support
Community Support

Re: Failed to Load CaseStatus

Hi @MartyG-NC,


Thanks for posting.

In addition to share the App itself, have you shared the data source access to the invited user?

Share app resources



If you have created a support ticket, then it should be available for them to check the error details with the clientRequestID.





Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
New Member

Re: Failed to Load CaseStatus

tuviste alguna respuesta de este caso?, estoy presentanto el mismo problema. 

Frequent Visitor

Re: Failed to Load CaseStatus

Did microsoft ever reply?

i have this same exact issue.

I did share the database on onedrive to EVERYONE in my org.

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