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Failed to Load CaseStatus

When trying to share  new app, my invited user gets this message:  Failed to load CaseStatus.  The specified record was not found.  Server response:  Failed to read metadata from file source.  Response from the end service is:  Not Found clientRequestID:  (bunch of letters and numbers). 

When I opened a ticket with Microsoft Support, they could recreate the issue, but not provide a solution.  Any thougths?

Community Support
Community Support

Hi @MartyG-NC,


Thanks for posting.

In addition to share the App itself, have you shared the data source access to the invited user?

Share app resources



If you have created a support ticket, then it should be available for them to check the error details with the clientRequestID.





Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
New Member

tuviste alguna respuesta de este caso?, estoy presentanto el mismo problema. 

Frequent Visitor

Did microsoft ever reply?

i have this same exact issue.

I did share the database on onedrive to EVERYONE in my org.

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