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Failed to load

I have two apps which are exaclty the same structure and are referencing tables constructed in exactly the same way. One can access a specific table while the other cannot. Launching the app gives the following error mesaage:


Failed to load Projects_TG. The requested operation is invalid. Server response: Unable to open excel file. File may be corrupted. Please use Excel to recover the file and try again. clientRequestId: 245e9de7-f950-4f46-ab00-d5b197cb1408 serviceRequestId: 245e9de7-f950-4f46-ab00-d5b197cb1408;245e9de7-f950-4f46-ab00-d5b197cb1408;245e9de7-f950-4f46-ab00-d5b197cb1408


Projects_GB app is working fine, the Projeects_TG is not working. Package also attached - Timesheet_TG.


Any ideas what needs to change?


Level 8

Re: Failed to load

Have you tried to reupload your excel file which u use in the app?

Community Support Team
Community Support Team

Re: Failed to load

Hi @stumac_31 ,

Do you make some changes to the Projeects_TG app?

Could you please provide the Session Id value of your Projeects_TG app?

Further, do you add a Excel table as data source within your two canvas apps?


Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. Please consider restore your Projeects_TG app to previous version, then open it again, check if the issue is solved.

More details about restore canvas app to previous version, please check the following artilce:


If the issue still exists, please consider open your Projects_GB app, then save it as another new app (e.g.  Projeects_TG1), then open the copied Projeects_TG1 app again, check if the issue is solved.


Please also provide a Session ID value of your Projeects_TG app here, then we could track where this issue occurs.


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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