Failing to connect to MySQL server

[Anonymous]

Hello i am developing an app for my company and I need to connect to a MySQL server (its not the localhost) its a server Stored in the company clusters. I have downloaded and created a Gateway but when ever I try to connect to the MySQL 8 server using my credentials i get the error DMTS_EncryptClusterCredentialsErrorCode i cannot solve this problem it is really important

[v-xida-msft]

Hi @Anonymous ,

Have you enabled your On-premises Data Gateway for PowerApps & Power Automate properly in your PC?

Please make sure you have enabled On-premises Data Gateway Client in your PC already. Also please check if you have configured your On-premises Data Gateway property based on the following article:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/gateway-management

The user @KhanhTNguyen has faced similar issue with you, please check the response within the following thread:

https://powerusers.microsoft.com/t5/Building-Power-Apps/PowerApps-with-SQL-server-connection/td-p/169183

Please check if there is something issue with the network port in your MySQL On-premise data gateaway. You could consider re-install your On-premises Data Gateway, and run Network test, make sure the On-premises Data Gateway works well in your PC.

Best regards,

[Anonymous]

@v-xida-msft  yes i have installed the gateway several times and it doesnt work i dont know if its a port problem or firewall, my company uses a web filter and i do not have all the permissions 

[v-xida-msft]

Hi @Anonymous ,

If you do not have enough permission to track the issue with your On-premises Data Gateway, you could consider ask your Administrator to check if the Network Port of the On-premises Data Gateway has been configured properly.

In addition, you could also consider submit an assisted support ticket for further help through the following link:

https://powerapps.microsoft.com/en-us/support/pro

Best regards,