Hello i am developing an app for my company and I need to connect to a MySQL server (its not the localhost) its a server Stored in the company clusters. I have downloaded and created a Gateway but when ever I try to connect to the MySQL 8 server using my credentials i get the error DMTS_EncryptClusterCredentialsErrorCode i cannot solve this problem it is really important
Hi @Anonymous ,
Have you enabled your On-premises Data Gateway for PowerApps & Power Automate properly in your PC?
Please make sure you have enabled On-premises Data Gateway Client in your PC already. Also please check if you have configured your On-premises Data Gateway property based on the following article:
The user @KhanhTNguyen has faced similar issue with you, please check the response within the following thread:
Please check if there is something issue with the network port in your MySQL On-premise data gateaway. You could consider re-install your On-premises Data Gateway, and run Network test, make sure the On-premises Data Gateway works well in your PC.
@v-xida-msft yes i have installed the gateway several times and it doesnt work i dont know if its a port problem or firewall, my company uses a web filter and i do not have all the permissions
Hi @Anonymous ,
If you do not have enough permission to track the issue with your On-premises Data Gateway, you could consider ask your Administrator to check if the Network Port of the On-premises Data Gateway has been configured properly.
In addition, you could also consider submit an assisted support ticket for further help through the following link:
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