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Helper I
Helper I

Few of admin can't see tickets in powerapps

Hello, i have created a powerapps where requesters can submit their requests and different admin teams need to work on the tickets.

There are couple of admin in Team A who can't see any ticket to work upon however, i assigned Team A role to me and i can see tickets which should be visible to all admins of Team A.


I checked their admin access and it's okay.

Could you please suggest other possible steps to troubleshoot this issue. 



Resident Rockstar
Resident Rockstar

Hey! My advice is to check if they are in the group and re-check the group but you can always go the hard-way.

You can check like this:

If(User().Email = "" || User().Email = ""; true; false)


If you need additional help please tag me in your reply and please like my reply.
If my reply provided you with a solution, pleased mark it as a solution ✔️!

Best regards,
Gonçalo Nogueira

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Helper I
Helper I


I re-checked the members in the group and their emails are there along with my email id.

Can i get list of other possible checks when admins are unable to view tickets and face issues.


@WarrenBelz @RandyHayes  - appreciate your support here.

Super User
Super User


Do you have a formula in particular that you are having issues with?

If you're checking emails from one place to another, be careful of letter case.  is not the same as 



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