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AJ_vizMan
Helper I
Helper I

Few of admin can't see tickets in powerapps

Hello, i have created a powerapps where requesters can submit their requests and different admin teams need to work on the tickets.

There are couple of admin in Team A who can't see any ticket to work upon however, i assigned Team A role to me and i can see tickets which should be visible to all admins of Team A.

 

I checked their admin access and it's okay.

Could you please suggest other possible steps to troubleshoot this issue. 

 

@

3 REPLIES 3
Nogueira1306
Resident Rockstar
Resident Rockstar

Hey! My advice is to check if they are in the group and re-check the group but you can always go the hard-way.

You can check like this:

If(User().Email = "teamAAdmin@hotmail.com" || User().Email = "teamAAdmin2@hotmail.com"; true; false)

 

If you need additional help please tag me in your reply and please like my reply.
If my reply provided you with a solution, pleased mark it as a solution ✔️!

Best regards,
Gonçalo Nogueira

Check my LinkedIn!

AJ_vizMan
Helper I
Helper I

@Nogueira1306 

I re-checked the members in the group and their emails are there along with my email id.

Can i get list of other possible checks when admins are unable to view tickets and face issues.

 

@WarrenBelz @RandyHayes  - appreciate your support here.

RandyHayes
Super User
Super User

@AJ_vizMan 

Do you have a formula in particular that you are having issues with?

If you're checking emails from one place to another, be careful of letter case.  Someone@company.com  is not the same as someone@company.com 

 

 

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