cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
lardo5150
Employee
Employee

Flow Will Randomly Not Trigger on Form Submit - No Errors

Here is my code in my Power App.

on the submit button, I have this:

SubmitForm(AddCasaeEditForm);
Set(var_spinner,true);

The var_spinner is just setting a spinning gif visible to true.  There is normally a 2-3 second delay, so i put that there just so the end user can see it is "thinking".

From there on the actual form, for OnSuccess, I have the following:

If(Self.LastSubmit.CaseType.Value = "Critical\SEV A",
  Patch(Engineers,LookUp(Engineers, Title = Self.LastSubmit.AssignedTo.Value),
    {LastCritAssigned: Self.LastSubmit.AssignmentTime}
  )
);
'EAUCA-RecalculateTotals-PowerApp'.Run(
    JSON(
        {CaseNumber: Self.LastSubmit.Title, 
         CaseType: Self.LastSubmit.CaseType.Value,
         EngineerSMTP: Self.LastSubmit.AssignedTo.Value,
         CaseSpecialty: Self.LastSubmit.CaseSpecialty,
         ID: Self.LastSubmit.AssignedTo.Id,
         AssignTime: Self.LastSubmit.AssignmentTime
         
        }
    )
);
'EAUCA-CaseAcceptanceTeamsPost-PowerApp'.Run(
        JSON(
        {CaseNumber: Self.LastSubmit.Title, 
         CaseType: Self.LastSubmit.CaseType.Value,
         EngineerSMTP: Self.LastSubmit.AssignedTo.Value,
         CaseSpecialty: Self.LastSubmit.CaseSpecialty,
         ID: Self.LastSubmit.AssignedTo.Id,
         AR: Self.LastSubmit.AssistanceRequest,
         Offering: Concat(Self.LastSubmit.ServiceNameOffering, Value&" ")
         
        }
    )

);
//'EAUCA-OPEmail-PowerAppv1'.Run(
//        JSON(
//        {CaseNumber: Self.LastSubmit.Title, 
//         CaseType: Self.LastSubmit.CaseType.Value,
//         EngineerSMTP: Self.LastSubmit.AssignedTo.Value,
//         CaseSpecialty: Self.LastSubmit.CaseSpecialty,
//         ID: Self.LastSubmit.AssignedTo.Id,
//         AR: Self.LastSubmit.AssistanceRequest,
//        Offering: Concat(Self.LastSubmit.ServiceNameOffering, Value&" ")
         
//        }
//    )

//);
Set(var_Hour,Hour(Now()));
Set(var_InQueueVisible,false);
If(CurrentHour.Text in Split(ConvertedHours.Text, ",") && CurrentDay.Text in Split(Label_AssignmentDays.Text, ","),Set(var_InQueueVisible,true));

Navigate(HomeScreen, ScreenTransition.None);
Set(var_spinner,false)

 

I marked out the third Flow that used to run, we no longer use this one.

This thing 99% of the time works flawlessly.

Today, I had two users report that the flow:

EAUCA-CaseAcceptanceTeamsPost-PowerApp'.Run

Did not run for them.  Its a flow that posts a message in a teams chat, so they were looking for it.

Everything else works perfectly.  Everything gets submitted to sharepoint, the recalculation runs, etc.

This is NOT happening often.  Just every so often.

There are no errors.

When I check the flow, I can see that it never ran, so there are no errors.

So if I have Engineer A, B, C...

A submits a case, it runs.

B Submits a case, nothing

C Submits a case, it runs.

This is how I can see it just did not run, the run on the flow is actually missing, so it did not run at all.

Now, these same two people, when they submit another case, no issue.  They may not even have the issue again.

 

I am not sure where to start on this.  the only thing I could think of is maybe its not fully being kicked off in the app?  maybe I need to put a timer on that page so it does not move on till everything is done?

But if that is the case, why would everything after that run like the changing of screens.

 

Any thoughts?

I thought about moving it to the onclick button for submit, but I would have to pull the values from the actual boxes since I have not really submitted anything yet.

3 REPLIES 3
RandyHayes
Super User
Super User

@lardo5150 

Always a challenge to hunt down random things.

 

Did you look at all of the Flow runs to see if there were any errors?

 

You might consider the following formula change in the OnSuccess.  You *definitely* do not want to put anything on the submit button.  Everything should be done in your OnSuccess.

 

With(Self.LastSubmit,

    If(CaseType.Value = "Critical\SEV A",
        Patch(Engineers,LookUp(Engineers, Title = AssignedTo.Value),
            {LastCritAssigned: AssignmentTime}
        )
    );

    Trace(
        'EAUCA-RecalculateTotals-PowerApp'.Run(
            JSON(
                {CaseNumber: Title, 
                 CaseType: CaseType.Value,
                 EngineerSMTP: AssignedTo.Value,
                 CaseSpecialty: CaseSpecialty,
                 ID: AssignedTo.Id,
                 AssignTime: AssignmentTime         
                }
            )
         )
    );
    
    Trace('EAUCA-CaseAcceptanceTeamsPost-PowerApp'.Run(
            JSON(
                {CaseNumber: Title, 
                 CaseType: CaseType.Value,
                 EngineerSMTP: AssignedTo.Value,
                 CaseSpecialty: CaseSpecialty,
                 ID: AssignedTo.Id,
                 AR: AssistanceRequest,
                 Offering: Concat(ServiceNameOffering, Value & " ")         
               }
            )
         )         
    );

    Set(var_Hour,Hour(Now()));
    Set(var_InQueueVisible,false);
    Set(var_InQueueVisible, CurrentHour.Text in Split(ConvertedHours.Text, ",") && CurrentDay.Text in Split(Label_AssignmentDays.Text, ","));

    Navigate(HomeScreen, ScreenTransition.None);
    Set(var_spinner,false)
)    

 

The key change in the above formula (beside a couple of shorter ways to go about the formula) is that there is a Trace function around all of the flow runs.  If your flow returns a value, then you will want to append the run with the value it returns to then go to the trace.

The primary purpose is this...using the Trace, PowerApps will have to wait until there is a response from the flow.  This may or may not be of value.  When a flow is instantiated with the Run action, it will occur asynchronously.  Perhaps that is something you want, and you don't want to wait for the flow to complete.  If not, then remove the traces, but you will need to look at the flow runs closer to see if there is an error on the flow.  Perhaps put some error checking and notification in the flow itself to track.

 

One of the advantages of the above with the trace is that you can then check flow status through the tracing which will appear in the monitor tool as well as in the instrumentation - if you are using that.

 

I hope this is helpful for you.

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!
lardo5150
Employee
Employee

Thanks @RandyHayes I will take a look tomorrow.   One thing I need to mention again is there are no errors.  Just randomly the flow will not run, like power app skipped it.  It's so weird.  That is why I. Ant check for errors, that instance just does not exist.

RandyHayes
Super User
Super User

@lardo5150 

Yes, that was kind of the goal of the changes...provide an ability to track from the PowerApp side as well as the flow side.

The trick will be to identify the problem immediately so that you can check both the traces and the flow logs.

 

Another option is to capture the return values of the two flows and in your formula, validate that you received a return value for both...if not, then either display a message, send an email, etc. etc. to catch it when it happens.

 

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

  It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd. at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3rd, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!       Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪🌠

Tuesday Tips: Community Ranks and YOU

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!This Week: Community Ranks--Moving from "Member" to "Community Champion"   Have you ever wondered how your fellow community members ascend the ranks within our community? What sets apart an Advocate from a Helper, or a Solution Sage from a Community Champion? In today’s #TuesdayTip, we’re unveiling the secrets and sharing tips to help YOU elevate your ranking—and why it matters to our vibrant communities. Community ranks serve as a window into a member’s role and activity. They celebrate your accomplishments and reveal whether someone has been actively contributing and assisting others. For instance, a Super User is someone who has been exceptionally helpful and engaged. Some ranks even come with special permissions, especially those related to community management. As you actively participate—whether by creating new topics, providing solutions, or earning kudos—your rank can climb. Each time you achieve a new rank, you’ll receive an email notification. Look out for the icon and rank name displayed next to your username—it’s a badge of honor! Fun fact: Your Community Engagement Team keeps an eye on these ranks, recognizing the most passionate and active community members. So shine brightly with valuable content, and you might just earn well-deserved recognition! Where can you see someone’s rank? When viewing a post, you’ll find a member’s rank to the left of their name.Click on a username to explore their profile, where their rank is prominently displayed. What about the ranks themselves? New members start as New Members, progressing to Regular Visitors, and then Frequent Visitors.Beyond that, we have a categorized system: Kudo Ranks: Earned through kudos (teal icons).Post Ranks: Based on your posts (purple icons).Solution Ranks: Reflecting your solutions (green icons).Combo Ranks: These orange icons combine kudos, solutions, and posts. The top ranks have unique names, making your journey even more exciting! So dive in, collect those kudos, share solutions, and let’s see how high you can rank! 🌟 🚀   Check out the Using the Community boards in each of the communities for more helpful information!  Power Apps, Power Automate, Copilot Studio & Power Pages

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

Top Solution Authors
Top Kudoed Authors
Users online (5,000)