Gallery images not loading for some users

[redTiger]

We built an app for a photo sharing contest, but a small number of users are reporting that the images aren't loading for them.  The main page of the app is a gallery that loads pictures from a SharePoint list (using a url for the picture, with the picture in a library on the same SharePoint site).  For most people, everything is loading correctly, but for some everything loads but the pictures.  We've tried different browsers, refreshing the app, clearing cache/cookies. 

The app is generally access via browser on a laptop, but seems to have a similar issue of images not loading via mobile as well.

Any ideas or help would be greatly appreciated. 

[WarrenBelz · Accepted solution]

Hi @redTiger ,

Please have a read of this blog of mine on image storing and viewing. Towards the end, you will see the reference to mobile device issues. Happy to elaborate further.

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

[WarrenBelz]

Hi @redTiger ,

Just checking if you got the result you were looking for on this thread. Happy to help further if not.

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

[redTiger]

Thanks @WarrenBelz.  I did get it solved.  My flows were all fine and working, but the piece of your info on referencing thumbnails is what fixed it.  Rather than store the info in a list and reference the full size image via URL, I added the needed columns to the library and referenced the photos via thumbnails.  This both solved the problem and improved the overall loading times.