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Gallery is frozen on initial view

My gallery is on the 2nd page of my app. Wher users navigate to the gallery, the gallery seems frozen (users cannot scroll through the items). They will only be able to scroll through the items once they visit another page and then go back to the gallery page. Is this a bug? How can I fix this?

Frequent Visitor

I am having the same issue with a gallery.  Once I click into the gallery it will not let me scroll until I click into one of the items and then go back to the gallery.  The gallery works fine if I launch the app on a computer in a browser.  The issue shows up when using the app on an iPhone.

Community Support
Community Support

Hi @Anonymous,


I cannot reproduce your issue. My gallery still works fine and is able to scrolling up and down. Where did you encounter this issue? On which web browser and on mobile devices?




Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Not applicable

Hello @v-monli-msft ,


I have an iPhone 7 Plus. Ever since I've loaded the app onto my phone, every single time I visit the page with the gallery, I can never slide up and down in the gallery on initial load.

Not applicable

@v-monli-msft , No web browser, just using the app on IOS.

I can confirm this issue was occurring in the PowerApps app on Android and iOS.  I was able to solve the problem by removing the gallery from the app and then putting it back in and republishing the app.

Not applicable

@RedMinion Thank you, but unfortunately that did not work. Weird!

Not sure if you found a solution yet, but following the advice found here seems to have fixed the issue.

Not applicable

THANK YOU!!!! This worked!!!!

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