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Delid4ve
Impactful Individual
Impactful Individual

Gateways not showing

My Gateway is working however under data - Gateways it is showing no gateways installed.

Can somebody else please confirm as i cant add any connections to my on prem data as no gateways are listed.

45 REPLIES 45
Delid4ve
Impactful Individual
Impactful Individual

Completely uninstalled the gateway

Reinstalled and set service account

Recovered gateway

Online and ready to be used.

 

Still nothing under gateways in my environment

Don't know whats going on here but things like this normally happen on a Friday for some reason.

 

@Anonymous could you please see if there is anything going on that would cause this.

 

***Its showing in the Admin centre btw***

 

crisby
Frequent Visitor

This happened with us on Thursday last week on three environments - lodged a support ticket to resolve with no feedback yet.

Delid4ve
Impactful Individual
Impactful Individual

Had the initial remote session, confirmed there’s an issue.
Still no resolution 3 days on for a service that is paid for and cannot be used at present
And I think it was Thursday evening gmt that it occurred too but didn’t notice until I went to make changes Friday morning
ccapowerapps
Regular Visitor

@Delid4ve  @crisby 

I'm having same issue. Cannot create new connection to updated SQL DB so users cannot update latest data. No gateway showing under 'gateways' (i.e., data -> gateways) in powerapps. When I go to create new connection (i.e., connections) there is no gateway available in the drop-down box (i.e., 'Choose a gateway). Using 'Windows Authentication.'

Delid4ve
Impactful Individual
Impactful Individual

Yep exactly the same issue, they are shown in powerbi and PowerApps admin centres though.
My logs are now with the product team so hopefully an update in next couple of days. I don’t believe it’s client side issue though and something that got changed their end sometime Thursday. They also have the link to this thread. Sure there are more affected but unless you want to connect new data you wouldn’t notice
chrisvdw
Advocate I
Advocate I

Same for me, I notice this blog post saying that it could be an issue with the region. I've un-installed and re-installed but not getting an option to select a region.

 

How do you select a region for the gateway??

 

https://flow.microsoft.com/en-us/blog/supporting-on-premises-data-gateways-in-non-default-environmen...

 

Why can’t I see my gateway(s)?

If you are in the Power Automate or Power Apps portal and are not able to see one (or many) of your gateways listed under the “Gateways” menu item or as an option to select in the dropdown when creating a connection, check to ensure the region where you installed the gateway matches the region of your Power Automate/Power Apps environment. We do not support cross-geo scenarios so if they do not match, you will not be able to view or use that gateway(s) in that environment. You will need to install a new gateway in the region that matches your Power Automate/Power Apps environment region.

I did find how to change regions, however my Power Apps/Automate region is Australia and when selecting this region from the drop down it says that PowerApps/Flow is not supported.

Delid4ve
Impactful Individual
Impactful Individual

I’ve done the following with no effect:
Moved the gateway to another server
Set up a band new gateway
Changed region
Added data sources in powerbi admin centre
Changed the service account

It’s defo not our side that’s the issue. Also seems strange that a few days before I reported on this forum that the gateway was consuming 10gb of memory run under the standard gateway service account
ccapowerapps
Regular Visitor

Friday. Still not showing 🙄

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