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Getting different results when two different users search for the same thing

I have created an app that searches out customer list which is connected to our sql database via the gateway.


We have two users, on iPhones, who search for the same thing and get different results as in they type the same three digit code.


Any ideas what might be causing this difference?  They are using iPhones, running latest version of the powersapp app and the latest version of the published app.  They also have the same permissions on the database

Community Support
Community Support

Might it be caused by the Database update?


Could you please share about the formula used to show the results?




Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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The plot thickens as the same user will get correct results if they use the app via a web browser on their desktop, but still incorrect results on their iPhone.


This is the Items formula on the Gallery control, which goes through to the sql server via the on-premise gateway


SortByColumns(Filter('[Marketing].[Client Details]', StartsWith(clientname, TextSearchBox1.Text)), "clientname", Ascending)


thanks in advance

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