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SeanTambling
Helper IV
Helper IV

Grandfathering canvas app that uses premium data gateway SQL connection

Not sure this question should be asked here, but I couldn't find another place that was more appropriate. If it needs to be moved let me know.

I created an app back in September that uses among other data connections a data gateway SQL premium connection to view and edit data. I found recently that the use of this connection will soon only be available when using a premium powerapps subscription. I also read that apps created before Oct 2019 would be grandfathered in. I'm being asked by the app for a premium powerapps subscription. I have been using the trial version, but know that it will be ending in about 3-4 days. How can i find out if my app will be allowed to be grandfathered in so my company can continue to use it or not?

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timl
Super User
Super User

Hi @SeanTambling 

I'd recommend that you raise a support ticket by clicking the 'Create support ticket' button on the following page.

https://powerapps.microsoft.com/en-us/support/ 

Microsoft support should be to give you an official response that's specific to your account. You could even try to ask them to extend your trial at the same time 😉

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3 REPLIES 3
timl
Super User
Super User

Hi @SeanTambling 

I'd recommend that you raise a support ticket by clicking the 'Create support ticket' button on the following page.

https://powerapps.microsoft.com/en-us/support/ 

Microsoft support should be to give you an official response that's specific to your account. You could even try to ask them to extend your trial at the same time 😉

@timl ,

 

Thanks for the suggestion. I had been to that page a couple times and had overlooked the support ticket button. Thanks for the help!

You're welcome - glad to help!

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