We rolled an app out to ~30 people for UAT. Upon having that group open the app, they could not get past the defualt PowerApps loading screen. The screen I am reffering to, is the grey screen built into PowerApps that is shown when first loading into an app. This is not a custom screen we made, this is shown by PowerApps when first clicking on an App.
Does anyone have any idea what I should troubleshoot first? Db connection? User Error?
Thank you in advance!
Solved! Go to Solution.
As I am fairly new to PowerApps, I did not know of this "Region" setting for an envirnment. I created multiple instances of the app, one is U.S. and one in Asia. So far no users in Asia have reported having this time out issue, and some were in hotels.
As our app is ~60MB and was being hosted in the U.S. Region, I think people in Asia were experiencing being timed out when trying to download the app.
Would this be a fair assumption? For now, I don't think I will try the whitelisting of IP's as the Region change seems to have good feedback.
I greatly appreciate all the help and insight!
I am pretty new at using PowerApps. So as far as sharing a session ID of an instance where it is stuck, this is not information I took note of when this error occured, and I can not recreate it on my device. I will have users note down their sessions ID when I run into errors like this. For future reference, what is a session ID going to tell me? Or, how would you use that to troubleshoot an issue?
All the errors appeared on mobile devices. Either an Apple or Android.
@TopShelf-MSFT @mr-dang Hello, sorry to bring up an old thread again, but I never got a resolution, hopefully one of you can provide some insight. We are still constantly having this problem with a handful of users. A session ID that experienced this is: 007b25b4-704c-4f35-809c-3a27b1884cee. The "opening"/"downloading" screen stays up for ~10 minutes. Thank you for any insight!
@samuelJ have you whitelisted IP addresses?:
This problem is normally encountered due to some kind of networking issue. Were all users on the same network during this testing?
We have not whitelisted any IP address. The reason being, and answsering your next question, is there have been instances where users on the same network experienced the problem, while others did not and were able to use the app just fine.
I do not know if this is worth mentioning, but this generally happens on hotels wifi connection (as that is where our users generally are). Though, as I mentioned, it does not happen to everyone using the hotel connection. The error has yet to happen on a personal or company network.
We will try to whitelist IP's next.
I do not know if this is worth mentioning, but this generally happens on hotels wifi connection (as that is where our users generally are).
This is a very relevant point 🙂
Let me know the loading experience with whitelisting. Is there a common thread you're seeing among the devices that load and don't load on hotel wifi?