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PM
Level: Powered On

HELP : No data on Power App - End Users unable to create connection

I created a powerapp based off a Sharepoint list. Was able to use both the web and mobile mode to preview the app and everything is working fine.

 

When I share the app with end users - they were getting a message asking them to allow creation of a connection to sharepoint. When the users consent to do it - it throws an error - using a web-page ( which seems to be region specific) - "Message": "The requested resource does not support http method 'GET'"

 

For the same users - if they login using the browser go to web.powerapps link and manually create the connection - the same app begins working.

 

User group I work with is extremely diverse - while all of them are Office 365 licensed - not many are familiar with using PowerApps. I want to limit them from having to login to web mode and key in passwords.

 

Is the powerapp for mobile broken - as it is unable to create the connection from it to Sharepoint? If users click on the "i" icon and go into details - it shows them there is an error in the Sharepoint connection - but  when they click on "Fix It" - it takes them to a blank page with error "Message": "The requested resource does not support http method 'GET'".

 

 

session id - 39530abf-9c5a-da34-c486-c116b8338793

6 REPLIES 6
PM
Level: Powered On

Re: No data on Power App - End Users unable to create connection

Additional details -

 

Power App version - 2.0.704

 

Another user with issues - Session details - b8a08bd2-ab4a-2925-2d17-2977364cf3f5

Another user with issues - Session details - 9016957b-2910-967c-3cc7-50473826ae56

 

Connection Screen.JPGIn web.powerapps - the user is able to see these connections being created improperly. Each on depicts the time the user deleted powerapp and re-installed it.

 

Access is not an issues as both Sharepoint list and power app has been shared with the end users.

PM
Level: Powered On

Re: No data on Power App - End Users unable to create connection

Will appreciate if some can provide direction on if this is a product issue or my app configuration issue.

PM
Level: Powered On

Re: No data on Power App - End Users unable to create connection

Any help with regards to this - will be appreciated.

 

Additional information - For 1 user after close to 24 hours - the issue got resolved by itself. The "i" ( details) view of the app on the phone - now shows connection to Sharepoint was established using their id instead of "Username""Token" error message.

 

But the issue is persistent on first time users - with the mobile app not being able to create a successful connection. Makes the platform look less stable and reduces end user confidence.

 

Community Support Team
Community Support Team

Re: HELP : No data on Power App - End Users unable to create connection

Hi @PM,

 

I cannot reproduce your issue so I noticed your issue to other people. If there is any update later, I will notice you here.

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
PM
Level: Powered On

Re: HELP : No data on Power App - End Users unable to create connection

I am able to reproduce the issue on multiple phones with ids of multiple users. So it's not an access issue.
PM
Level: Powered On

Re: HELP : No data on Power App - End Users unable to create connection

My new users still have this issue. It resolves if they do it over a computer instead of mobile phone. Once the initial connection to Sharepoint site / list is established  - they are able to then use it over their mobile phone.

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