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Helper II
Helper II

Help Desk PowerApps Solution

Hi Guys,

I am extremely new to PowerApps and have been tasked with developing a help desk solution for a particular department. The idea behind this solution is to develop it in such a manner that a copy can be saved and easily configured for another department within the company wanting a help desk. The back-end would be a SharePoint Online list and power automate for the workflow and email notifications. This will be a canvas app.

Any guidance in terms of how to go about doing/learning this, sample templates, components, etc. would be greatly appreciated.


Looking forward. Thank you.

Community Champion
Community Champion

That is a lot of questions and a lot of work...

My advice: good planning 

Make lists with look up fiels to relate tasks and clients, for example

Use gallerys to show the lists
Forms to create new tasks/clients

But, before starting, plan it very well

Thank you for your advice

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