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Resident Rockstar
Resident Rockstar

How to I find my On Premesis Gateway Log?

I have an open ticket for a server error issue.  My support person asked me to provide my On-Prem gateway log.  I setup the gateway, and it has worked for months.  But, I have never seen anywhere to find a log.  Anyone?

 

Thank you.

1 ACCEPTED SOLUTION

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Resident Rockstar
Resident Rockstar

Re: How to I find my On Premesis Gateway Log?

Please follow the following steps to get the gateway logs:

 

  1. Log In to your  Gateway.

 

  1. Then Go to the Diagnostics and enable the additional logging.

 

  1. Reproduce the issue , so that you get the server errors.

 

  1. Click on export logs.

 

 

Refer to the below screenshot:

 

pic.png

 

View solution in original post

1 REPLY 1
Highlighted
Resident Rockstar
Resident Rockstar

Re: How to I find my On Premesis Gateway Log?

Please follow the following steps to get the gateway logs:

 

  1. Log In to your  Gateway.

 

  1. Then Go to the Diagnostics and enable the additional logging.

 

  1. Reproduce the issue , so that you get the server errors.

 

  1. Click on export logs.

 

 

Refer to the below screenshot:

 

pic.png

 

View solution in original post

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