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dianagonzalez
New Member

I can't sign in

Hello microsoft support
I cannot sign in using my work account.
I have requested the free trial, confirm the account, but it is not possible to sign in on power apps.

Request failed with status code 401
Time: 2020-06-03T19:55:53.538Z
Session ID: 1b0873d0-a5d4-11ea-bfba-3b0b5a990620
 
 
Best Regards 

Diana
1 ACCEPTED SOLUTION

Accepted Solutions
timl
Super User
Super User

Hi @dianagonzalez 

I'd suggest that you raise a support ticket by clicking the 'Create support ticket' button on the following page, as you'll be more likely to receive a response that's specific to your account.
https://powerapps.microsoft.com/en-us/support/  

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4 REPLIES 4
timl
Super User
Super User

Hi @dianagonzalez 

I'd suggest that you raise a support ticket by clicking the 'Create support ticket' button on the following page, as you'll be more likely to receive a response that's specific to your account.
https://powerapps.microsoft.com/en-us/support/  

Chris-J
Community Support
Community Support

@dianagonzalez Agree with Tim. Please raise a ticket to Microsoft Support to check their backend telemetry to figure out the reason.

I'm also getting the exact same issue, though, so it might actually be something that a few people are experiencing.

 

I wanted to setup my CDS (I checked my licences, yes), and was trying to get to PA to do it, and I just keep getting bounced out.

 

@dianagonzalez , are you using nuEdge (the chromium one)? I am (latest vers), I wonder if it's browser or cookie related?

Separate post as I might have a fix for you, @dianagonzalez ... *two* possible fixes, actually.

 

First fix is: Check your cookie policies

Microsoft runs about a billion required cookies to use the service, I had to whitelist a ton.

 

Second fix is: You may not yet have your Common Data Service (CDS).

 

Every Office tenant *should* (I think - don't quote me on that!) get one CDS, to manage the average data that your Power Apps will use and abuse on a daily basis.

 

In order to set it up, you might just want to take a quick read of this document:

https://docs.microsoft.com/en-us/power-platform/admin/create-database#create-a-database-in-the-admin...

 

Otherwise, feel free to try what worked for me (which it turns out is in the above guide😞

  1. Head to https://admin.powerapps.com/ (not the admin.powerplatform one)
  2. Go to "Environments" (it's the first option on the left)
  3. Select the environment that you are using or will use.
  4. Select "Create a database", and select your currency and language, then click "Create my database"

 

It could take a hot second to get going, but it should then give you a Power Apps environment to use. 🙂

 

Basically, I knew I didn't have a CDS, it was the whole reason I was trying to sort stuff out because I needed Business Process Flows in Power Automate. ANYWAY, I found that I could create one in the Admin console, despite not being able to access the service.

 

I think that the service will not run at all without a CDS.

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