cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
hilary_stoupa
Kudo Kingpin
Kudo Kingpin

In App Call / Email Logging

 From an app generally used on phones, we'd like to:

  1. Have a link or button the user can click to start a call
  2. Prompt the user to log the call the details when they hang up

We'd also like to:

  1. Have a link or button the user can click to start an email (they generally use the Outlook app on iOS for email)
  2. Capture the email text in the app

Basically, we'd like to auto-log the email body, and give the user the chance to log the call details.

 

Are either of these things currently possible?

1 ACCEPTED SOLUTION

Accepted Solutions
v-xida-msft
Community Support
Community Support

Hi @hilary_stoupa,

For your first question, do you want to have a link or button the user could click to start a call or start an email?

If you want to have a link or button the user could click to start a call or start an email, I think the Launch function could achieve your needs within PowerApps.

If you want to start a call via click a Button, please take a try with the following formula:

Launch("tel:"&"Your Phone Number")

If you want to start an email via click a Button, please take a try with the following formula:

Launch("mailto:"&"The email address you want to send email?subject=xxxxx& body=xxxxxxx& cc=xxxxxx& bcc=xxxx...")

Please check and see if the following thread would help in your scenario:

https://powerusers.microsoft.com/t5/General-Discussion/Useful-Features-of-PowerApps-10-Communication...

https://powerusers.microsoft.com/t5/General-Discussion/Launch-email-with-link-issues/td-p/17437

Please also check and see if the following blog would help in your scenario:

https://www.linkedin.com/pulse/launch-function-powerapps-suvidha-shashikumar

 

For your second question, do you want to prompt the user to log the call the details when they hang up or capture the email text within an app automatically?

If you want to prompt the user to log the call the details when they hang up or capture the email text within an app automatically, I afraid that there is no way to achieve your needs in PowerApps currently.

If you would like this feature to be added in PowerApps, please submit an idea to PowerApps Ideas Forum:

https://powerusers.microsoft.com/t5/PowerApps-Ideas/idb-p/PowerAppsIdeas

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-xida-msft
Community Support
Community Support

Hi @hilary_stoupa,

For your first question, do you want to have a link or button the user could click to start a call or start an email?

If you want to have a link or button the user could click to start a call or start an email, I think the Launch function could achieve your needs within PowerApps.

If you want to start a call via click a Button, please take a try with the following formula:

Launch("tel:"&"Your Phone Number")

If you want to start an email via click a Button, please take a try with the following formula:

Launch("mailto:"&"The email address you want to send email?subject=xxxxx& body=xxxxxxx& cc=xxxxxx& bcc=xxxx...")

Please check and see if the following thread would help in your scenario:

https://powerusers.microsoft.com/t5/General-Discussion/Useful-Features-of-PowerApps-10-Communication...

https://powerusers.microsoft.com/t5/General-Discussion/Launch-email-with-link-issues/td-p/17437

Please also check and see if the following blog would help in your scenario:

https://www.linkedin.com/pulse/launch-function-powerapps-suvidha-shashikumar

 

For your second question, do you want to prompt the user to log the call the details when they hang up or capture the email text within an app automatically?

If you want to prompt the user to log the call the details when they hang up or capture the email text within an app automatically, I afraid that there is no way to achieve your needs in PowerApps currently.

If you would like this feature to be added in PowerApps, please submit an idea to PowerApps Ideas Forum:

https://powerusers.microsoft.com/t5/PowerApps-Ideas/idb-p/PowerAppsIdeas

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

You captured the second question correctly - I'd suspected there wasn't a way to do this, but appreciate the confirmation. Thanks for your help.

Helpful resources

Announcements
PA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

secondImage

Demo Extravaganza Winner Announcement

Please join us on Wednesday, July 21st at 8a PDT. We will be announcing the Winners of the Demo Extravaganza!

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Top Solution Authors
Top Kudoed Authors
Users online (3,844)