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GreenRedBlue13
Level: Powered On

Issue Using app by other users


Hi MS!

When my app is being used by other users the app shows the following message "Fail to load (Data Source). the specified record was not found". the app is linked to onedrive, and all the documents linked to the app are shared with the users of the app.

I have been trying to do so many things to solve the problem but i have not gotten any solution.

Please help me, the app is so important for my organization.

Wait responds.

Best regards
6 REPLIES 6
GreenRedBlue13
Level: Powered On

Issue Using app by other users

Hi MS!

 

When my app is being used by other users the app shows the following message "Fail to load (Data Source). the specified record was not found". the app is linked to onedrive, and all the documents linked to the app are shared with the users of the app.

 

I have been trying to do so many things to solve the problem but i have not gotten any solution.

 

Please help me, the app is so important for my organization.

 

Wait responds.

 

Best regards

Community Support Team
Community Support Team

Re: Issue Using app by other users

Hi @GreenRedBlue13,

 

If here you are using the OneDrive, then please share the folder which contains the actual file.

 

For OneDrive for Business, share the file itself.

 

For more details, see:

Share Excel data used by your App

 

Let me know if this works.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
GreenRedBlue13
Level: Powered On

Re: Issue Using app by other users

Hi Michael!!!

It does not work.

All files are shared with the users of the app. It still not working (showing the same issue).

Please let me know.

Best regards
GreenRedBlue13
Level: Powered On

Re: Issue Using app by other users

Hi @v-micsh-msft!!!

It does not work.

All files (Everysingle file itself) are shared with the users of the app. It still not working (showing the same issue).

Please let me know.

Best regards

Community Support Team
Community Support Team

Re: Issue Using app by other users

Hi @GreenRedBlue13,

 

Which storage you used here, OneDrive, or OneDrive for Business?

 

Have you checked the limitations part?

"

Sharing Excel tables

To share data in an Excel file:

  • In OneDrive for Business, share the file itself.
  • In OneDrive, share the folder that contains the file, and specify file paths, not URLs, for any media.
  • In Dropbox or Google Drive, share either the file or the folder.

"

 

If the Shared App is still not working, please try to collect the Session ID, which could be found under:

Get a Session ID 

Together with the device information.

 

I will then forward your issue from my side.

Or you may take a look and try the support methods mentioned in the following blog:

Get Help Using PowerApps -Key Support Offerings

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
GreenRedBlue13
Level: Powered On

Re: Issue Using app by other users

hi @v-micsh-msft!!!

 

I am using onedrive for business.

 

Yes, i have checked the limitations part and everysingle app user has the edit file permission.

 

App #1 Session ID: 41d7fda3-1d5c-4918-9052-8ea4bcc1924d

App #2 Session ID: 2675db0f-9d14-4a8a-848f-d5b69abb0d31
PowerApps 3.18091.19

 

Device info:

HP EliteBook Folio 9480m

 

Best regards

 

 

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