cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Frequent Visitor

Issue with login to submit support ticket

I have tried to restart my computer and use a different browser, but when I go here to fill out a support ticket it asks me to sign in and then takes me to this page, so I'm in an endless loop and can't submit a ticket.  

 

Thank you,

Jessica

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support
Community Support

Hi @jfilip :

I've made a test but did not encountered the problem you mentioned.

I suggest:

1\Please check if you have a security role that is enabled for creating support requests. Users having one of these security roles can create support requests:

  • AAD Role Admin
  • Power Apps Full Admin
  • Power Apps Environment Admin (Environment Admin, System Admin)
  • Company Admin
  • Billing Admin
  • Service Admin
  • CRM Service Admin
  • Power Platform Admin
  • Security Admin
  • CRM Organization Admin
  • Partner Delegated Admin
  • SharePoint Admin
  • Teams Admin
  • Exchange Admin
  • Power BI Admin
  • Compliance Admin
  • Helpdesk Admin

2\Please check if you have these following support plans:

  • Subscription Support
  • Professional Direct Support
  • Unified Support

I think this link will help you a lot:
Get Help + Support 

If you are fully qualified for these prerequisites, please try the following ways to submit a Support Ticket:

1\Log in to the admin center

2\Select 'Help + Support'-->'+New Support Request'

1.JPG

Best Regards,

Bof

View solution in original post

2 REPLIES 2
Community Support
Community Support

Hi @jfilip :

I've made a test but did not encountered the problem you mentioned.

I suggest:

1\Please check if you have a security role that is enabled for creating support requests. Users having one of these security roles can create support requests:

  • AAD Role Admin
  • Power Apps Full Admin
  • Power Apps Environment Admin (Environment Admin, System Admin)
  • Company Admin
  • Billing Admin
  • Service Admin
  • CRM Service Admin
  • Power Platform Admin
  • Security Admin
  • CRM Organization Admin
  • Partner Delegated Admin
  • SharePoint Admin
  • Teams Admin
  • Exchange Admin
  • Power BI Admin
  • Compliance Admin
  • Helpdesk Admin

2\Please check if you have these following support plans:

  • Subscription Support
  • Professional Direct Support
  • Unified Support

I think this link will help you a lot:
Get Help + Support 

If you are fully qualified for these prerequisites, please try the following ways to submit a Support Ticket:

1\Log in to the admin center

2\Select 'Help + Support'-->'+New Support Request'

1.JPG

Best Regards,

Bof

View solution in original post

Thank you so much for your help!!  The admin center link worked.

Helpful resources

Announcements
New Badges

New Solution Badges!

Check out our new profile badges recognizing authored solutions!

New Power Super Users

Congratulations!

We are excited to announce the Power Apps Super Users!

Power Apps Community Call

Power Apps Community Call: February

Did you miss the call? Check out the Power Apps Community Call here.

Top Solution Authors
Top Kudoed Authors
Users online (64,958)