Issue with login to submit support ticket

[jfilip]

I have tried to restart my computer and use a different browser, but when I go here to fill out a support ticket it asks me to sign in and then takes me to this page, so I'm in an endless loop and can't submit a ticket.  

Thank you,

Jessica

[v-bofeng-msft · Accepted solution]

Hi @jfilip :

I've made a test but did not encountered the problem you mentioned.

I suggest:

1\Please check if you have a security role that is enabled for creating support requests. Users having one of these security roles can create support requests:

• AAD Role Admin
• Power Apps Full Admin
• Power Apps Environment Admin (Environment Admin, System Admin)
• Company Admin
• Billing Admin
• Service Admin
• CRM Service Admin
• Power Platform Admin
• Security Admin
• CRM Organization Admin
• Partner Delegated Admin
• SharePoint Admin
• Teams Admin
• Exchange Admin
• Power BI Admin
• Compliance Admin
• Helpdesk Admin

2\Please check if you have these following support plans:

• Subscription Support
• Professional Direct Support
• Unified Support

I think this link will help you a lot:
Get Help + Support 

If you are fully qualified for these prerequisites, please try the following ways to submit a Support Ticket:

1\Log in to the admin center

2\Select 'Help + Support'-->'+New Support Request'

Best Regards,

Bof

[jfilip]

Thank you so much for your help!!  The admin center link worked.