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cbsmith
New Member

Issues signing up for Community plan/removing trial

I previously had a Plan 2 trial where I had set up a couple of different environments. I'd like to get rid of those now, and sign up for the free Community plan. However, every time I try to manage my environments (to remove them), I get the "Your Power Apps Plan 2 trial has expired" pop up with offers to extend. I've tried extending it but still get the pop up.

 

I also tried signing up for the Community plan and it created an individual environment for that. However, any time I try to edit an entity, it shows the same "Your trial has expired" popup. Is there any way I can "reset" my account so I can just have the Community plan? My O365 tenant is a dev account anyway so that's all I plan to use it for.

8 REPLIES 8
v-micsh-msft
Community Support
Community Support

Adding @jo, hope he could help regarding the licenses.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
HTTV
Regular Visitor

Same here!

Rick72
Impactful Individual
Impactful Individual

I submitted a support ticket for this at Microsoft. I will update this thread when I have new information.

Anonymous
Not applicable

please tell us when you have the resolution of your issue.

I just started powerapps with a community plan and it tells me that if I create a CDS database I will subscribe to a trial plan 2.

thank you for updating your post ^^

Rick72
Impactful Individual
Impactful Individual

My issue was fixed but I could not do it myself. It was fixed by a support professional from Microsoft (after the registration of a service request).

 

The answer I got was a bit confusing for me though:

  1. It was mentioned that currently community plans do have an expiry date associated with them.
  2. The community plan does not provide access to CDS. Signing up for a PowerApps trial is needed for that.

The following post says the opposite: https://powerapps.microsoft.com/en-us/blog/communityplan/

 

It was also mentioned that they are working on a change where the plan will auto renew for active users.

 

I hope this information is useful for you.

 

Cheers,

Rick

 

Rick72
Impactful Individual
Impactful Individual

Apparantly, the remark about no access to the CDS was about CDS 2.0.

HTTV
Regular Visitor

Thanks.

So what should we do?
Register a Service Request too?
Where did you do that?

Greetings
HTTV

Rick72
Impactful Individual
Impactful Individual

Hi @HTTV,

 

To register a service request:

  • Go to: https://web.powerapps.com
  • In the upper right, there is a question mark. Click on it. A menu will appear. There is an option called 'Support'. Click on it. A new page is shown. There is a grey area holding the following button: Create support ticket.
  • Click on it and follow the steps.

 

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