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cbsmith
Level: Power Up

Issues signing up for Community plan/removing trial

I previously had a Plan 2 trial where I had set up a couple of different environments. I'd like to get rid of those now, and sign up for the free Community plan. However, every time I try to manage my environments (to remove them), I get the "Your Power Apps Plan 2 trial has expired" pop up with offers to extend. I've tried extending it but still get the pop up.

 

I also tried signing up for the Community plan and it created an individual environment for that. However, any time I try to edit an entity, it shows the same "Your trial has expired" popup. Is there any way I can "reset" my account so I can just have the Community plan? My O365 tenant is a dev account anyway so that's all I plan to use it for.

8 REPLIES 8
Community Support Team
Community Support Team

Re: Issues signing up for Community plan/removing trial

Adding @jo, hope he could help regarding the licenses.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
HTTV
Level: Powered On

Re: Issues signing up for Community plan/removing trial

Same here!

Rick72
Level 10

Re: Issues signing up for Community plan/removing trial

I submitted a support ticket for this at Microsoft. I will update this thread when I have new information.

quentinfr
Level: Powered On

Re: Issues signing up for Community plan/removing trial

please tell us when you have the resolution of your issue.

I just started powerapps with a community plan and it tells me that if I create a CDS database I will subscribe to a trial plan 2.

thank you for updating your post ^^

Rick72
Level 10

Re: Issues signing up for Community plan/removing trial

My issue was fixed but I could not do it myself. It was fixed by a support professional from Microsoft (after the registration of a service request).

 

The answer I got was a bit confusing for me though:

  1. It was mentioned that currently community plans do have an expiry date associated with them.
  2. The community plan does not provide access to CDS. Signing up for a PowerApps trial is needed for that.

The following post says the opposite: https://powerapps.microsoft.com/en-us/blog/communityplan/

 

It was also mentioned that they are working on a change where the plan will auto renew for active users.

 

I hope this information is useful for you.

 

Cheers,

Rick

 

Rick72
Level 10

Re: Issues signing up for Community plan/removing trial

Apparantly, the remark about no access to the CDS was about CDS 2.0.

HTTV
Level: Powered On

Re: Issues signing up for Community plan/removing trial

Thanks.

So what should we do?
Register a Service Request too?
Where did you do that?

Greetings
HTTV

Rick72
Level 10

Re: Issues signing up for Community plan/removing trial

Hi @HTTV,

 

To register a service request:

  • Go to: https://web.powerapps.com
  • In the upper right, there is a question mark. Click on it. A menu will appear. There is an option called 'Support'. Click on it. A new page is shown. There is a grey area holding the following button: Create support ticket.
  • Click on it and follow the steps.

 

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