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Keyboard does not close entirely unless you click the X on Surface or web browsers. Works fine on IOS.

Recently we noticed that the Keyboard does not close entirely unless you physically use the X on the keyboard. This seems to happen primarily on the Surface or browser. The Power Platform version is Power Apps 3.20024.15. It's possible this bug existed in prior versions. But we only noticed it with this latest release. It causes major confusion to our users when they try to use a dropdown field that is located on the lower section of the form. The keyboard will pop up, shift the form up, and when the users select the drop down value without closing the keyboard, the keyboard will only partially disappear. Instead, the form remains shifted up, leaving a white space the same size of the keyboard.

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Re: Keyboard does not close entirely unless you click the X on Surface or web browsers. Works fine on IOS.

Hi @jobrien

if you suspect that this might be a bug found in PowerApps, my recommendation would be for you to open a Service Request to Microsoft Support through https://admin.powerplatform.microsoft.com/support in order for us to be able to verify the behavior you are experiencing and track this issue if needed.

 

Hope this information helped you!

 

Regards,

Ricardo

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Microsoft
Microsoft

Re: Keyboard does not close entirely unless you click the X on Surface or web browsers. Works fine on IOS.

Hi @jobrien

if you suspect that this might be a bug found in PowerApps, my recommendation would be for you to open a Service Request to Microsoft Support through https://admin.powerplatform.microsoft.com/support in order for us to be able to verify the behavior you are experiencing and track this issue if needed.

 

Hope this information helped you!

 

Regards,

Ricardo

View solution in original post

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