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Keyboard immediately closes for one user

I have an app that is used by a couple of dozen users.  It contains a gallery with a numeric text input, the gallery is usually has one to three dozen rows.  One user, who is using a Galaxy S8, consistantly sees an issue where the keyboard will open and immediately close when he taps in this field making data entry impossible. It only seems to occur on the lower rows of the gallery and not the top ones. We have tried it with the default keyboard as well as SwiftKey, same result.

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Microsoft
Microsoft

Re: Keyboard immediately closes for one user

Hello Alex100,

 

There's currently an issue with the ComboBox control that can cause the issue you described on Android.

The workaround for that issue is to ensure that the application does not run in "full screen" mode on Android. The full screen can be canceled by tapping on the lower part of the screen and by double tapping on the "." icon or by canceling it from the Settings/Display/Full Screen Apps.

Hope this helps.

View solution in original post

1 REPLY 1
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Microsoft
Microsoft

Re: Keyboard immediately closes for one user

Hello Alex100,

 

There's currently an issue with the ComboBox control that can cause the issue you described on Android.

The workaround for that issue is to ensure that the application does not run in "full screen" mode on Android. The full screen can be canceled by tapping on the lower part of the screen and by double tapping on the "." icon or by canceling it from the Settings/Display/Full Screen Apps.

Hope this helps.

View solution in original post

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