Licensing : Users having E3 Licence have a "Start a trial" to only see a custom SP form

[Gaëlle]

Hello everyone,

I am working for a customer (circa 2500 users).

I had to customize a SP form via PowerApps (because standard SP forms do not display Columns and fields in the right order and it seems that i can't change it).

But a user with E3 licence, going to my SP Team site as a Member (even as an Owner) had a strange message :

"To use PowerApps, you need an offer or a active trial" with the button "Start a trial" (sorry, translated from french, hope it is still understadable).

How is it possible ? I thought PowerApps was included within O365 ? (source : https://powerapps.microsoft.com/en-us/pricing/ )

And that is not a F1 or E1 plan, it is an E3 ! (source : https://docs.microsoft.com/en-us/powerapps/administrator/pricing-billing-skus#licenses)

So, what is wrong ? DOes the administrator need to "activate" PowerApps somewhere ?

If PowerApps ain't really included (is MS documentation on pricing a fake news?), what are my possible workarounds ?

Thank you.

Have a nice day.

[v-monli-msft]

Hi @Gaëlle,

Please let the administrator navigate to Office365 Admin Center > Users > Active users > select this user  > Produce licenses, and make sure that PowerApps for Office365 is on for this user:

Regards,

Mona

[Gaëlle]

Thank you Mona,

I will get in touch with the O365 Admin.

I'll mark it as a solution once we've figured out it is the right one 😉

Thanks a lot

Have a nice day