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Helper V
Helper V

Licensing : Users having E3 Licence have a "Start a trial" to only see a custom SP form

Hello everyone,

I am working for a customer (circa 2500 users).

I had to customize a SP form via PowerApps (because standard SP forms do not display Columns and fields in the right order and it seems that i can't change it).


But a user with E3 licence, going to my SP Team site as a Member (even as an Owner) had a strange message :

"To use PowerApps, you need an offer or a active trial" with the button "Start a trial" (sorry, translated from french, hope it is still understadable).


How is it possible ? I thought PowerApps was included within O365 ? (source : )

And that is not a F1 or E1 plan, it is an E3 ! (source :


So, what is wrong ? DOes the administrator need to "activate" PowerApps somewhere ?


If PowerApps ain't really included (is MS documentation on pricing a fake news?), what are my possible workarounds ?


Thank you.

Have a nice day.


Community Support
Community Support

Hi @Gaëlle,


Please let the administrator navigate to Office365 Admin Center > Users > Active users > select this user  > Produce licenses, and make sure that PowerApps for Office365 is on for this user:





Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thank you Mona,


I will get in touch with the O365 Admin.

I'll mark it as a solution once we've figured out it is the right one 😉


Thanks a lot

Have a nice day

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