Hello there,
I am new to Power Apps so please bear with me. I have installed the Power Apps Helpdesk Sample app, currently testing with 1 user who is both the admin and a user.
I can create a new ticket, I can update the ticket, it all makes to Sharepoint with no issues. However I am not getting any emails, I have changed the email address in the flow under case not started to the same email but I am not getting any errors etc. but it is like the flow is never getting run. When I look at the flow everything looks correct but no emails when case is opened, or when it is edited etc.
Any Ideas?
Hi @ghodgson ,
Do you want to send an email when you open or edit a ticket in help desk template app?
Actually, the template app does not have the function of sending an email when you open or edit a ticket.
But if you want to, you could add this feather.
Firstly, you need to connect with Office365 outlook connector, which is the connector that sending email needs.
1)view a ticket:
set ViewTicketScreen's OnVisible:
Office365Outlook.SendEmailV2(TO,subject,body)
2)set EditTicketScreen's OnVisible:
UpdateContext({ShowAssignedToGallery:false, AssignedToUserDisplayName:SelectedTicket.AssignedTO});Office365Outlook.SendEmailV2(TO,subject,body)
Then when someone is viewing a ticket or editing a ticket, an email will be sent.
You need to fill in the to_email address, the email subject and the email body.
The syntax of sending email:
Office365Outlook.SendEmailV2(to_email address, the email subject , the email body)
Here's a doc about this connector for your reference:
https://docs.microsoft.com/en-us/connectors/office365/#create-event-(v4)
Best regards,
Hi Phoebe
I think you misunderstand me, this is the helpdesk sample app directly from Microsoft, it has a built in flow that is supposed to send emails etc. I have everything working except the Flow to send emails, when a new case is created and when a new case is assigned.
Thanks
Grant
Hi @ghodgson ,
I'm sorry that I could not find help desk template in flow.
About the feathers that you want, just need to do these:
1)add a tigger: when a new case is created
add an action: send email
2)add a tigger: a new case is assigned.
add an action: send email
Best regards,
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