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ghodgson
Frequent Visitor

Microsoft Power Apps HelpDesk Sample

Hello there,

I am new to Power Apps so please bear with me.  I have installed the Power Apps Helpdesk Sample app, currently testing with 1 user who is both the admin and a user.

I can create a new ticket, I can update the ticket, it all makes to Sharepoint with no issues.  However I am not getting any emails, I have changed the email address in the flow under case not started to the same email but I am not getting any errors etc. but it is like the flow is never getting run.  When I look at the flow everything looks correct but no emails when case is opened, or when it is edited etc.

Any Ideas?

3 REPLIES 3
Community Support
Community Support

Re: Microsoft Power Apps HelpDesk Sample

Hi @ghodgson ,

Do you want to send an email when you open or edit a ticket in help desk template app?

Actually, the template app does not have the function of sending an email when you open or edit a ticket.

But if you want to, you could add this feather.

Firstly, you need to connect with Office365 outlook connector, which is the connector that sending email needs.

3190.PNG

 

1)view a ticket:

set ViewTicketScreen's OnVisible:

Office365Outlook.SendEmailV2(TO,subject,body)

31901.PNG

 2)set EditTicketScreen's OnVisible:

UpdateContext({ShowAssignedToGallery:false, AssignedToUserDisplayName:SelectedTicket.AssignedTO});Office365Outlook.SendEmailV2(TO,subject,body)

 31902.PNG

 Then when someone is viewing a ticket or editing a ticket, an email will be sent.

You need to fill in the to_email address, the email subject and the email body.

The syntax of sending email:

Office365Outlook.SendEmailV2(to_email address, the email subject , the email body)

 

 

Here's a doc about this connector for your reference:
https://docs.microsoft.com/en-us/connectors/office365/#create-event-(v4)

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
ghodgson
Frequent Visitor

Re: Microsoft Power Apps HelpDesk Sample

Hi Phoebe

 

I think you misunderstand me, this is the helpdesk sample app directly from Microsoft, it has a built in flow that is supposed to send emails etc. I have everything working except the Flow to send emails, when a new case is created and when a new case is assigned.

Thanks

Grant

 

 

Community Support
Community Support

Re: Microsoft Power Apps HelpDesk Sample

Hi @ghodgson ,

I'm sorry that I could not find help desk template in flow.

32011.PNG

 About the feathers that you want, just need to do these:

 

1)add a tigger: when a new case is created

add an action:  send email

2)add a tigger: a new case is assigned.

add an action:  send email

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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