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Regular Visitor

Mobile app barcode scanner fail

Hi

My model-driven app has barcode scanner control on multiple entity forms. I was able to scan barcodes on mobile but after saving one record with scanned barcode it is not opening the barcode control for scanning another. Does anyone of you know how to fix this?
It works again after restarting the mobile app.

 

Had no issue on app version: 13.20035.4. Failing only on IOS.

 

Microsoft Dynamics 365

2020 release wave 1 enabled

server version: 9.1.0000.18649

app version:13.20071.16.0(1,1)

client version: 1.4.838-2005.4

4 REPLIES 4
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Super User III
Super User III

Re: Mobile app barcode scanner fail

So you scan one barcode then go to a different form and scan another barcode, or are these on the same form?

Highlighted
Regular Visitor

Re: Mobile app barcode scanner fail

Repro Steps:

1. open any entity form with barcode control on it.

2. scan the barcode and save the record.

3. on the same record or new record click on the barcode control.

 

It worked on app version 13.20035.4.

 

Not working from app versions 13.20065.16++

 

https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/395244/...

Highlighted
Regular Visitor

Re: Mobile app barcode scanner fail

Hi @rohsh354 ,

Could you please check whether this one internally marked as a bug?

 

Thanks

Anwesh

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Super User III
Super User III

Re: Mobile app barcode scanner fail

I just reproduced it. Added barcode control to a field, opened app in dynamics mobile app, scanned first barcode, when creating record 2 barcode scanner control would not open.

 

Please raise a support ticket as this is a bug.

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