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johnsonse
Frequent Visitor

New iPad Pro 12.9 2017 not scaling properly.

My company purchased several new iPad Pro 12.9 2017 and the apps that worked perfectly on the previous version iPad Pro 12.9 are scaled down on the higher resolution display.
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plautzi Advocate II
Advocate II

Re: New iPad Pro 12.9 2017 not scaling properly.


@Chris wrote:

Could you confirm you are using not the iPad Pro 2 12.9" but the iPad Pro 2 10.5"?  The latter has a different resolution we will fix/support in the 2.0.680 release.


Yes, iPad Pro 10.5" here. Looking forward

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26 REPLIES 26
Community Support
Community Support

Re: New iPad Pro 12.9 2017 not scaling properly.

Hi @johnsonse,

 

Is this issue happening to all the iPad Pro 12.9 2017 or specific one? What is the ios versions? Also, it would be better if you could provide the detailed difference of how apps show in current iPad and the previous iPad with some screenshots.

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
johnsonse
Frequent Visitor

Re: New iPad Pro 12.9 2017 not scaling properly.

Here are some screen shots form the iPads iOS 10.3.2 .

 

 

https://1drv.ms/f/s!AsX9vvQbg7qng9AdXOcWyjZdfj5epQ

 

 

 

Community Support
Community Support

Re: New iPad Pro 12.9 2017 not scaling properly.

Hi @johnsonse,

 

So this is happening to all your apps? Where did you open these apps from? The browser or the PowerApps studio? Are you using the tablet version instead of the phone version when you create the app?

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
johnsonse
Frequent Visitor

Re: New iPad Pro 12.9 2017 not scaling properly.

The first series of apps were opened from the iPad Pro 12.9 2015 using the iOS version of PowerApps, The apps loaded perfectly and filled the screen as expected.

The second series of apps were opened from the iPad Pro 12.9 2017 using the iOS version of PowerApps, This series of apps loaded fine but were very smalll in scale.

As to the second part of your question, two of the apps were created using PowerApps Stuido (web), and the other three apps created using PowerApps Stuido (Windows 10).

Just trying to get some attention to the scaling issue of the new iPad Pro 12.9 2017 before more companies purchase new iPads and discover the same issue.

plautzi Advocate II
Advocate II

Re: New iPad Pro 12.9 2017 not scaling properly.

Hi,

I´ve got the same issue on an iPad Pro 10.5" (iOS 10.3.2).

The app was created in Tablet Mode, App Version is 2.0.662, PowerApps for iOS 2.0.661.

 

There was a similar issue last year with iPad Pro: https://powerusers.microsoft.com/t5/PowerApps-Forum/ios-powerapp-application-on-iPad-Pro-small-scree... 

 

[Edit: iOS 10.3.3 has the problem as well. Default Apps and Phone Apps arent scaled properly either]

 

Regards

Patrick

JRaasumaa Memorable Member
Memorable Member

Re: New iPad Pro 12.9 2017 not scaling properly.

Exact same issue for us on the 10.5 now, any resolution yet to your resolution issues?

plautzi Advocate II
Advocate II

Re: New iPad Pro 12.9 2017 not scaling properly.

I just installed 2.0.672 and updated the apps, but we are still facing this issue.

iPad Pro 10.5, iOS 10.3.3, PowerApps 2.0.670

Power Apps
Power Apps

Re: New iPad Pro 12.9 2017 not scaling properly.

Sorry for this. We have a fix in our upcoming release.

JRaasumaa Memorable Member
Memorable Member

Re: New iPad Pro 12.9 2017 not scaling properly.

Any ETA on that release? I have a bunch of iPad's that I can't use in Production right now because of this Smiley Indifferent

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