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samuelJ
Responsive Resident
Responsive Resident

Occasional App Never Loading

Hi,

 

I am somewhat new to PowerApp Development.  Occasionally, we will have a user who can never open the app.  They click the app they want to open, directing them to the downloading/opening page.  This is the screen (from my experience) that appears when opening any PowerApps app, it has the app logo/image, name of the app, 4 moving dots & and the text "downloading" or "opening".  

 

They have had this screen open for 10+ minutes before giving up.  Not all users will have this error, which is why I am at a loss on if this has something to do with our code in the app, the speed of the users wifi/cellular connection, or just a bug.    This is a session ID of someone who experience it is: 91f073ff-7752-47f4-b74d-96d9a0947f3e.

 

Thank you for any insight.  

 

This query is getting resolved in this thread: https://powerusers.microsoft.com/t5/General-Discussion/Grey-screen-never-going-away-upon-loading-an-...

1 ACCEPTED SOLUTION

Accepted Solutions
v-xida-msft
Community Support
Community Support

Hi @samuelJ,

Have you solved your problem?

 

If you have solved your problem, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify.

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-xida-msft
Community Support
Community Support

Hi @samuelJ,

Have you solved your problem?

 

If you have solved your problem, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify.

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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