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Tamras
Level 10

Office 365 connection error - we weren't able to add this connection...

Users are getting below message when opening an app:

2020-01-13_0829.png

When attempted to sign in to Office 365, users are getting this error:
2020-01-13_0831.png

Tried to sign-out/forget then sign back in but with same result.

4 REPLIES 4
Microsoft Yeiner
Microsoft

Re: Office 365 connection error - we weren't able to add this connection...

could you please try using a new incognito window

Tamras
Level 10

Re: Office 365 connection error - we weren't able to add this connection...

@Yeiner Unfortunately, incognito is blocked (or disabled) by my organization.  

Microsoft Yeiner
Microsoft

Re: Office 365 connection error - we weren't able to add this connection...

Could you please go to Power automate and try to create a connection from there. Please share the results 

Tamras
Level 10

Re: Office 365 connection error - we weren't able to add this connection...

@Yeiner I didn't get to test in Power Automate. The issue appears to resolve itself the next day.  No idea how it was resolved. It just started working for all users in test group the next day. We're in GCC and our global admin thinks it was relational links between Power Automate commercial and gov which probably make references to the commercial log-in but fails all government authentications. 

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