cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Delid4ve
Level 10

On Prem Gateway High Memory Usage

Updated OnPrem gateway the other day,

just thought to myself my system was running a little slow so on looking at my server..

 

Capture.PNG

 

what the hell..

5 REPLIES 5
Delid4ve
Level 10

Re: On Prem Gateway High Memory Usage [BUG]

Seems to be an issue with the latest gateway software.

Have downgraded using an old setup file (PowerBIGatewayInstaller file version 14.163.6359.1 from Nov 2017) and im back down to 200mb mem usage even when running SQL rules from an app.

 

I also tested the latest version (GatewayInstall file version 3000.10.48.0 from Nov 2019) on another server and without any usage it spiked to 5gb usage instantly on run.

Community Support Team
Community Support Team

Re: On Prem Gateway High Memory Usage [BUG]

Hi @Delid4ve ,

Do you mean that the latest version of gateway takes up too much memory when running?

Thanks for your feedback.

I suggest you express your views about improving the performance of gateway on PowerApps Ideas Forum. Your precious feedback will be very helpful for our work.

https://powerusers.microsoft.com/t5/PowerApps-Ideas/idb-p/PowerAppsIdeas

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Super User
Super User

Re: On Prem Gateway High Memory Usage [BUG]

Hi @Delid4ve 

Thanks for sharing this. For the gateway service to take up 10GB of RAM (5GB when idle) definitely can't be right. It must be a bug.

Perhaps @TopShelf-MSFT or @chass could forward this to the project team?

Delid4ve
Level 10

Re: On Prem Gateway High Memory Usage [BUG]

Just an update..

When i did the update the other day to the gateway service I did a fresh install so the service user reverted to PBIEgwService.

I have changed to my domain administrator and it seems to be fine now.

hovering between 200mb and 700mb depending on demand.

 

Id still like an explanation though why this may be the case as i don't really want to leave with full admin rights.

Power Apps Staff Mr-Dang-MSFT
Power Apps Staff

Re: On Prem Gateway High Memory Usage [BUG]

Hi @Delid4ve

You can file a support ticket if you'd like to analyze the logs. Or you can check out the new monitoring capabilities of data gateways:

 

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-performance#gateway-perfor...

Helpful resources

Announcements
thirdimage

Power Apps Super User Class of 2020

Check it out!

thirdimage

New Badges

Check it out!

thirdimage

Power Apps Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

sixthImage

Power Platform World Tour

Find out where you can attend!

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020

SecondImage

Difinity Conference

The largest Power BI, Power Platform, and Data conference in New Zealand

Top Solution Authors
Top Kudoed Authors
Users online (5,488)