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Regular Visitor

PDF View zoom crashes on IOS Mobile

Hi,

 

I'm currently building an app with PDF viewer feature, everything is working on Android Mobile but unfortunately not on IOS. When we try to zoom in a PDF file the Powerapps crashes. I checked the forum but cannot see any fixes. Do anyone have experience this issue and fixed?

 

Thanks!

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Community Support
Community Support

Re: PDF View zoom crashes on IOS Mobile

Hi @Cheo ,

Do you mean that if you use PDF viewer in ios, Powerapps crashes?

I've made a similar test but not met the same problem like your description.

My PDF viewer works good in ios device and it could zoom correctly.

My device system: ios13.5.1

My device is iphone xs.

I suggest you update your device system to the latest version, update powerapps to the latest version and clear powerapps cache.

Please check whether your device meet the requirements:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config

If the problem still exists, I suggest you open a ticket here:

https://powerapps.microsoft.com/en-us/support/pro/ticket/

 

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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