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packnology
Advocate I
Advocate I

Paid Power Apps subscriber can't open support ticket

Hi,

Not sure if this is the right forum for this issue but I'm going around in circles. I'm trying to open a support ticket for my paid user plan Power Apps subscription. From my Power Apps I go to help->support and click on the Create Support Ticket button. At that point it tries to log me in (I'm already logged into Power Apps) and then gives me a message "Looks like you haven't subscribed to Power Apps" and the support ticket button is no longer visible. If I try to sign in from the link on the support page it just takes me back to my Power Apps maker environment. Should I be able to create a support ticket, or do I need a separate support subscription? If I should be able to create one, how do I do it?

Thanks,

Greg

1 ACCEPTED SOLUTION

Accepted Solutions
v-xiaochen-msft
Community Support
Community Support

Hi @packnology ,

 

I've made a test but did not encountered the problem you mentioned.

I suggest:

1\Please check if you have a security role that is enabled for creating support requests. Users having one of these security roles can create support requests:

  • AAD Role Admin
  • Power Apps Full Admin
  • Power Apps Environment Admin (Environment Admin, System Admin)
  • Company Admin
  • Billing Admin
  • Service Admin
  • CRM Service Admin
  • Power Platform Admin
  • Security Admin
  • CRM Organization Admin
  • Partner Delegated Admin
  • SharePoint Admin
  • Teams Admin
  • Exchange Admin
  • Power BI Admin
  • Compliance Admin
  • Helpdesk Admin

2\Please check if you have these following support plans

  • Subscription Support
  • Professional Direct Support
  • Unified Support

I think this link will help you a lot:
Get Help + Support  

 

If you are fully qualified for these prerequisites, please try the following ways to submit a Support Ticket:

1\Log in to the admin center

2\Select 'Help + Support'-->'+New Support Request'

2.PNG

 

 

Best Regards,
Wearsky
If my post helps, then please consider Accept it as the solution to help others. Thanks.

 

View solution in original post

1 REPLY 1
v-xiaochen-msft
Community Support
Community Support

Hi @packnology ,

 

I've made a test but did not encountered the problem you mentioned.

I suggest:

1\Please check if you have a security role that is enabled for creating support requests. Users having one of these security roles can create support requests:

  • AAD Role Admin
  • Power Apps Full Admin
  • Power Apps Environment Admin (Environment Admin, System Admin)
  • Company Admin
  • Billing Admin
  • Service Admin
  • CRM Service Admin
  • Power Platform Admin
  • Security Admin
  • CRM Organization Admin
  • Partner Delegated Admin
  • SharePoint Admin
  • Teams Admin
  • Exchange Admin
  • Power BI Admin
  • Compliance Admin
  • Helpdesk Admin

2\Please check if you have these following support plans

  • Subscription Support
  • Professional Direct Support
  • Unified Support

I think this link will help you a lot:
Get Help + Support  

 

If you are fully qualified for these prerequisites, please try the following ways to submit a Support Ticket:

1\Log in to the admin center

2\Select 'Help + Support'-->'+New Support Request'

2.PNG

 

 

Best Regards,
Wearsky
If my post helps, then please consider Accept it as the solution to help others. Thanks.

 

View solution in original post

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