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Advocate IV
Advocate IV

Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

PowerApps - Pen Input
It seems there is an issue with the Pen Input control on touch screen devices.  Instead of being able to write freely with your finger or stylus, the pen now writes for a few milliseconds and stops - creating a bunch of short 'scratches' on the screen rather then linked up words.  

 

Below is an example of what happens.  You can only write for a split second before the ink runs dry and you have to start again.  I have replicated on different devices (Android, Surface Book) and on different Office 365 tennants.

 

PenToolIssue.PNG

 

The image should be more like this... 

Hi.PNG

Everything works fine in PowerApps studio, the issue only appears when you publish the app and consume it on a tablet or mobile. 

 

It may be a new bug as everything was working until Thursday or Friday 1 June 2018.  I am more than happy to try suggestions if anyone has tips.  Has anyone else noticed the issue, are other pen input Apps still working OK?   

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Power Apps
Power Apps

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Hey all - The fix for the pen input control should now be seen worldwide. If there are still issues, please let me know. 

 

Thanks for your patience. 

 

View solution in original post

29 REPLIES 29
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Helper II
Helper II

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Same here. Worked fine 2 weeks ago, but this morning just tried it and doesn't work.

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Advocate IV
Advocate IV

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Glad to hear it is not just me.  I have raised a support ticket with the PowerApps team.  I will keep you posted. 

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New Member

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Any answer about this? I'm having the same issue.

 

Thanks

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Helper II
Helper II

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Nope, still having the issue on both Android phones and Ipad mini's. (what i have to test on).

Updated player on both, still have issue.

Helper I
Helper I

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Have had the same issue aswell on Android tablets as well but was working on iPhone when i checked a couple days ago. 

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Community Support
Community Support

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Hi,

 

We have feedbacks sent from our side, and the controls team are looking into this.

We will update here once received any response.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Regular Visitor

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

I'm also having this issue on a Surface 4 within the browser.

 

Is there a time estimate when this will be fixed?

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Advocate I
Advocate I

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Me too, have had to put a signature capture project on hold... customer losing faith in the platform.

 

Any update from the PA team would be great.

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Advocate IV
Advocate IV

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Yes, this is an issue for one of our apps as well. We need a fix soon.

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