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v-shsi16
Microsoft
Microsoft

Power App Desktop not able to open

I have built an app and has given it to the users for testing. I want the users to test it on desktop version of the power App. When they download and try to sign in they get the error as follows:

v-shsi16_0-1598294303078.png

 

I tried doing the same and it happened fine but many other users are facing this problem. Please help me understand how to resolve this.
Thanks,

Shreyansh

 

5 REPLIES 5
PowerAddict
Super User II
Super User II

Hi @v-shsi16 

 

The windows app isn't supported anymore. Apparently its IE-based and will be updated at some point in the future. I had a support ticket open for months and this was the official response. Any particular reason why you want your users to use the desktop app? 

 

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Thanks!

Hardit Bhatia

Microsoft Business Applications MVP

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Yes, I am saving the data as cache usin function SaveData() and LoadData(). These function works only in desktop version, so I want to use them using Deskto version.

Moreover, I am able to open app and play apps in Desktop version of Power App, so why can't the users.

 

Thanks,

Shreyansh

Fair enough. Any apparent difference between your machine and theirs? Windows OS version or anything obvious? 

 

---
If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions. 

 

Thanks!

Hardit Bhatia

Microsoft Business Applications MVP

Blog | Twitter | LinkedIn | Facebook | YouTube  |  Email

No Hardit, I am sure they are having the same Windows Professional at their end , so don't know exactly what is wrong at their side. It is random, few users are able to download while others are not.

 

Thanks,

Shreyansh

Based on the error message, can you please confirm that their devices are approved/authenticated devices? 

 

---
If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions. 

 

Thanks!

Hardit Bhatia

Microsoft Business Applications MVP

Blog | Twitter | LinkedIn | Facebook | YouTube  |  Email

 

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