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ParkDave-7012
New Member

Power Apps licensing requirement

A team has created Power Apps forms in SharePoint Online, but external users are receiving "Sorry, we didn't find that app" error.  I was told that all users are required to have a Power Apps license to be able to use the forms.  The external user has their own orgs license.  Also, the developer mentioned he was able to use his personal account to access the forms successfully.

Need some clarification and help on who can and can't use Power Apps forms.

Thank you!

3 REPLIES 3
BCLS776
Super User
Super User

Four things to check:

  1. External users are defined in Azure Active Directory
  2. The external users have a Power Apps licence, either through your tenant or their own (sounds like this is "yes")
  3. The underlying SharePoint list is shared with these users, with edit access
  4. The app has been shared to these external users
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The developer indicated he is aware of the four items you mentioned.

He mentioned that these are SharePoint customized forms with Power Apps, which he cannot share with the external users.  They all have access to the lists.

He referred this article:  https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/share-app-guests

"Yes. Any user who can access a SharePoint list with a customized form can create and edit items in the list by using the form. As long as the custom form only uses standard connectors, the guest isn't required to have any Power Apps license."

Are your external users still experiencing the same error when trying to access the app? If so, might be time for a support ticket through Microsoft.

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