cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
panterra
Advocate III
Advocate III

PowerApps Build 2.0.791 - 2.0.795 - There was a Problem Loading Your Data

I have published builds of our PowerApp using 2.0.791 and 2.0.795 and started getting an error in the stock splash screen. 

 

This error was not present on builds relesaed with PowerApps 2.0.762.  I belive I have isolated the issue to the app's OnStart event (more details below).  

 

 

Problem Loading Data.png

 

This exact code is working fine on builds published 2.0.762.  However, this code is generating errors in build 2.0.791.  When I remove this code and publish it using build 2.0.762, the error goes away.  

 

Has anyone seen similar issues?  Or does anyone from the community / product team have any ideas? 

 

I tried to republish using an older version of the studio referenced here, but am unable to open our Development environment using it. 

 

 

Clear(collSessionAudio);
LoadData(collSessionAudio, "ocollSessionAudio", true);
LoadData(collPlansMaster, "ocollPlansMaster", true);
Clear(collPreferences);
LoadData(collPreferences, "ocollPreferences", true);
If(CountRows(collPreferences) > 0, Set(searchFilterVal, LookUp(collPreferences, myFilter<>"", myFilter) ), Set(searchFilterVal, ""));

 

 

30 REPLIES 30

It seems that we are seeing similar inconsistencies as well.  We've seen that doing a full uninstall / re-install of PowerApps has a positive affect on the random crashing.

I have a question:

Besides the error message, do the app work properly, or some other event happens, like crashing?

We have also seen the app fully crash when it attempts to load.  In these cases, we found that re-installing PowerApps helped.  

 

I believe the issue is related to loading collections of cached data using LoadData() that are empty in the App Start event. 

 

From what I understand, the error message 'There was a Problem Loading Your Data' will appear:

- When you call LoadData() when the cache doesn’t exist

- When SaveData() is used on an empty collection

I can probably check to see if the collection is empty before trying to save it to the device, but I'm not sure how to check to see if data exists on the device before trying to load it into a local collection. Any ideas?

That's the same issue I've been struggling with.  I was wondering this: 

  • The overload on the LoadData() function seems to be able to handle missing files, but what if we are seeing this error because we are loading the file, but the collection is empty or was not initialized in the previous session where it was saved?

I am calling SaveData() when the user exists a particular screen.  I'm not checking to see if they have loaded the collection before calling SaveData().  My suspicion is that if the the collection is empty and it is saved, the error occurs when it is loaded again.  I'll test this out and let you know what I find. 

The other thought is that if your suspicion proves correct, how do we clear out any affected files from the device?   Even if I use IsEmpty to check the collection for data before saving the file to the device going forward, there might be a file already on the device from a previous session that was saved from an empty collection.

 

I'm using the overload for the LoadData function already to ignore errors if the file doesn't exist.   So this scenario seems to be covered.  

 

 

Agreed.  I also think that there may be a need for caching empty collections. 

 

For example, we are caching Audio files that are collected while our app is disconnected.  These files are held in the cached collection and then removed after they have been synced.  We wouldn't want to keep a record of the these audio files in the collection after they are synced.

 

I am also wondering if we will still see the error while trying to load a collection that is empty due to Remove() or RemoveIf() calls vs. one that is empty due to a Clear().  

I built a new app to test this out with - using the desktop designer version 2.0.820

 

https://imgur.com/a/ZPlD8

 

  • The App calls LoadData() in the App's OnStart event
    • LoadData(collItems, "ocollItems", true)
    • The app shows an error whenever LoadData() is called until SaveData() has been called on the same collection 
  • The error does not appear again in subsequent loads if the collection has to be cached ( using SaveData() ) at least once 
    • I tried caching an empty collection using Clear() and RemoveIf(), then calling SaveData() on the collection.  Calling LoadData() on the empty collection that has been cached does not result in an error.

 

Povilas
Regular Visitor

I can also confirm that this bug is still not fixed even in 2.0.820 version! Whenever calling LoadData() with ignore errors parameter the error is still shown.

Scenario:

Call LoadData() with true value for ignore errors parameter on a file that was not saved before (no SaveData() called).

Expected - no error is shown to the user.

Actual result - error "There was a problem loading your data" is displayed... 

How long can fixing something that was working fine in earlier versions of PowerApps can take? It is slready almost a month..

 

@claudiosvcc this error does not cause the app to crash, at least in my case

So what we have learned is the following:

1. LoadData () when used with the overload of "true" to avoid errors when the file does not exist is just broken (and is the real cause of the error).  It is displaying the file-does-not-exist error even when using the "true" value to suppress it.  We are waiting for Microsoft to fix this to avoid the error in the future.

2. The state of the collection does not matter when using SaveData ().  Saving an empty collection to the device does not cause the error with LoadData, but the opposite is actually true that the LoadData function will no longer error since the file exists (even if it is empty).

3. There may be some work-around to use SaveData to create the offline files to avoid subsequent errors with LoadData.  If the files exist, then the LoadData function will not error.

4.  The error is not impacting the functionality of the application.   If the application is unable to Load the data from the device because the file does not exist, the rest of the application will work normally.

 

Now it seems that I may need to re-think my logic based on #3, so that I can create the files on the device before needing to use them (to avoid subsequent errors).  This I have to weigh vs the likelihood that Microsoft will fix the LoadData bug soon.  😞

 

 

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

  It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd. at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3rd, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!       Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪🌠

Tuesday Tips: Community Ranks and YOU

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!This Week: Community Ranks--Moving from "Member" to "Community Champion"   Have you ever wondered how your fellow community members ascend the ranks within our community? What sets apart an Advocate from a Helper, or a Solution Sage from a Community Champion? In today’s #TuesdayTip, we’re unveiling the secrets and sharing tips to help YOU elevate your ranking—and why it matters to our vibrant communities. Community ranks serve as a window into a member’s role and activity. They celebrate your accomplishments and reveal whether someone has been actively contributing and assisting others. For instance, a Super User is someone who has been exceptionally helpful and engaged. Some ranks even come with special permissions, especially those related to community management. As you actively participate—whether by creating new topics, providing solutions, or earning kudos—your rank can climb. Each time you achieve a new rank, you’ll receive an email notification. Look out for the icon and rank name displayed next to your username—it’s a badge of honor! Fun fact: Your Community Engagement Team keeps an eye on these ranks, recognizing the most passionate and active community members. So shine brightly with valuable content, and you might just earn well-deserved recognition! Where can you see someone’s rank? When viewing a post, you’ll find a member’s rank to the left of their name.Click on a username to explore their profile, where their rank is prominently displayed. What about the ranks themselves? New members start as New Members, progressing to Regular Visitors, and then Frequent Visitors.Beyond that, we have a categorized system: Kudo Ranks: Earned through kudos (teal icons).Post Ranks: Based on your posts (purple icons).Solution Ranks: Reflecting your solutions (green icons).Combo Ranks: These orange icons combine kudos, solutions, and posts. The top ranks have unique names, making your journey even more exciting! So dive in, collect those kudos, share solutions, and let’s see how high you can rank! 🌟 🚀   Check out the Using the Community boards in each of the communities for more helpful information!  Power Apps, Power Automate, Copilot Studio & Power Pages

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

Top Solution Authors
Top Kudoed Authors
Users online (4,389)