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vsslasd
Level 8

PowerApps Crashes after multiple clearcollects in Canvas App

Our PowerApps app performs ClearCollects on a mobile device so data can be accessed offline. 

 

In all, there are about 17 collections. 

 

The collections are cleared and collected using the ClearCollect. 

 

One collection includes images.

 

After multiple clear collects (about 10 +) for all of the 17 collections, the PowerApps app crashes with a blue/violet circle in the center of a white screen, and then the same PowerApps app restarts and the first primary screen is displayed.

 

This seems to be a memory issue. 

 

What can we do to troubleshoot this issue and have other folks encountered this same issue ? 

 

The row counts of the collections are not extraordinary, they are as follows:

 

collection counts.png

 

 

2 REPLIES 2
Community Support Team
Community Support Team

Re: PowerApps Crashes after multiple clearcollects in Canvas App

Hi @vsslasd ,

I've made a test but not met the same issue like your description.

Try to clear your browser's cache and update it to the latest version.

You could also try other browsers.

If the problem still exists, please ask for hep here:
https://powerapps.microsoft.com/en-us/support/

 

Best regards,

Community Support Team _ Phoebe Liu

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
vsslasd
Level 8

Re: PowerApps Crashes after multiple clearcollects in Canvas App

Thank you, @v-yutliu-msft ,

I am not speaking about the Browser here, it's the PowerApps iPhone App that is the issue. iPhone PowerApps version 3.19053.21 and previous have been where the problem is noticeable.

 

I'm using IOS: 12.3.1

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