Showing results for 
Search instead for 
Did you mean: 
New Member

PowerApps Service Desk App New Tickets Dashboard View

Hello, I am new to PowerApps and am going to be diving deeper and learning more. I have an issue using the Service Desk template - when creating a new ticket, all of the previously created tickets Titles and Descriptions display that of the new ticket. The ID and Created by values align with the excel DB and if I select a ticket the information displays as it should. Seems like an indexing problem but I am currently unable to put my finger on it. I am not Has anyone else experienced this?


The two Submit New Ticket button formulas I have been using are:


If(IsBlank(Subject.Text) || IsBlank(Description.Text) ,UpdateContext({msg_visible:true}),SubmitForm(NewTicketForm);UpdateContext({New:Patch(Downtime,LookUp(Downtime,ID=Text(Max(Downtime,ID))),{Subject:Subject.Text,Description:Description.Text})}))


If(IsBlank(Subject.Text) || IsBlank(Description.Text) ,UpdateContext({msg_visible:true}),Set(varsub,Subject.Text);Set(vardes,Description.Text);SubmitForm(NewTicketForm);


Helpful resources

Power Platform Call June 2022 768x460.png

Power Platform Community Call

Join us for the next call on August 17, 2022 at 8am PDT.

Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Users online (4,592)