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ecupp
New Member

PowerApps Service Desk App New Tickets Dashboard View

Hello, I am new to PowerApps and am going to be diving deeper and learning more. I have an issue using the Service Desk template - when creating a new ticket, all of the previously created tickets Titles and Descriptions display that of the new ticket. The ID and Created by values align with the excel DB and if I select a ticket the information displays as it should. Seems like an indexing problem but I am currently unable to put my finger on it. I am not Has anyone else experienced this?

 

The two Submit New Ticket button formulas I have been using are:

 

If(IsBlank(Subject.Text) || IsBlank(Description.Text) ,UpdateContext({msg_visible:true}),SubmitForm(NewTicketForm);UpdateContext({New:Patch(Downtime,LookUp(Downtime,ID=Text(Max(Downtime,ID))),{Subject:Subject.Text,Description:Description.Text})}))

 

If(IsBlank(Subject.Text) || IsBlank(Description.Text) ,UpdateContext({msg_visible:true}),Set(varsub,Subject.Text);Set(vardes,Description.Text);SubmitForm(NewTicketForm);
UpdateContext({New:Patch(Tickets,Last(Tickets),{Subject:varsub,Description:vardes})}))

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