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DanieleTorlai
Frequent Visitor

PowerApps - Sharepoint connector session timeout issue?

Hi Everyone,

we're having a strange issue with a Power App.

This app is connecting to multiple Sharepoint lists on the same site hosted in the same M365 tenant; it runs on Android and we have updated the Power Apps Google Play application to the latest version. We have two identical workstations (same hardware and software) running the app with two different users.

 

The issue it that, after a few hours of idle, a login screen is presented on top of the app itself; simply dismissing the login screen without inserting User & Password with device "Back" button represents the application, still up and running without the need of a real login.

We suspect that the issue here is the Sharepoint connector: for some reasons two weeks ago we had 2 login screens, one on top of each other, because the connections binded with the app were 2 instead of only 1; now that we have fixed this "anomaly" with connector number, also the number of login screen presented on top of the app is consequently aligned to 1.

 

This app is a visitor check-in hub, so it is meant to run almost 24/7 and this "random" login screen repesents a breaking interruption because prevents external users to login.

There is some kind of session timeout to be aware of? Someone can help us to get rid of this annoying issue for good?

NB: another fun fact is that some weeks ago we were running the app on both workstations with the same user; with this scenario the issue occurred on only one of the two workstations. After a first contact with MS support they advised us to use two different users in order to exclude any possible conflict, but this only has aggravated the situation.

1 REPLY 1
DanieleTorlai
Frequent Visitor

I almost forgot to mention that we also tried to insert a "Keep Alive Timer" which triggers a datasource refresh every 10 minutes.

As i said, under the login screen the app is perfectly up and running so even this didn't help.

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