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MVR
Regular Visitor

PowerApps Won't Load on Android Device

PowerApps not loading on android devices, on android 8.0 & 6.0  just get the loading screen on android 5.1 my apps show up but when i try to run the app i get a black screen and app does not load.

 

this issue onlt started today.

 

any Ideas?

22 REPLIES 22
pjk
Regular Visitor

I am having the same issue where PowerApps will not load at all on my Samsung Galaxy 7. Everything was working fine, until PowerApps was updated to version 3.18092.14 on September 14th. It works in the Edge browswer on the same device and it works from PowerApps on other devices. The update is causing the issue; nothing changed with our app settings, phone settings, or any other settings.

MVR
Regular Visitor

Hello pjk,
An update for this app will be available on Monday which should fix this issue

@MVR@pjk we have shipped an update to the google play store for this. If you update your apps it should work. We apologize for the inconvenience.

pjk
Regular Visitor

Thank you cherie! I just checked and it is still on the same version in the Play Store. I suspect it may take a few hours for Google to publish the new vesrion. I will try it as soon as I notice it is available and let you know how it goes.

 

I appreciate the rapid response on this issue!

 

Have a great Sunday!

I tried myself just now and the first time I opened the play store there was no update, but the second time i opened it, it had the update available. You can also go here (https://play.google.com/store/apps/details?id=com.microsoft.msapps&hl=en_US) and force it to install the update for you 🙂

RichRandle
Frequent Visitor

Hi,  I have just updated to 3.18092.18 on a Samsung SM-T365 (Android 5.1.1)  after not being able to log into Powerapps on the device since it was updated to 3.18092.14 last week. 

 

It hasn't resolved the issue - I still can't log in - HELP!

 

Rich

Hi,

 

@RichRandle @MVR @pjk We are currently shipping another update (3.18092.19) to the google play store to resolve this. I'll update this thread when it is available.

 

Thanks,

Cody

The update has been shipped as version 3.18092.20 and should now be available in the Google Play Store.

View solution in original post

HI - Have down loaded 3.18092.20 and it seems to have done the trick.  Thanks Rich

Thanks for the follow up Cody. That did the trick; we are back up and running! Have a great day!

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