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Helper II
Helper II

PowerApps issue affecting multiple users - App didn't install correctly / App didn't open correctly

Hi all, 


Our PowerApp (Canvas App) is currently experiencing issues. it is affecting multiple users. Are there any known issues for PowerApps particularly in the Australian region? 


I've attached screenshots of the errors being shown. I'm not sure where to go from here. 


2019-07-17 10_36_46-Inbox - - Outlook.png2019-07-17 10_36_25-PowerApps.png

Helper II
Helper II

There have been no updates to the app recently, nothing has changed in our environment that I'm aware of.

Hi @jamesmatson

I am Joe and I am happy to help you to resolve the issue together.


Somehow we couldn't see any log from the database based on the Session Id you provided. Can you please reprocude the issue and post the session id here again ?




Community Support
Community Support

Hi @jamesmatson ,

Which version is your PowerApps?

Have you taken a try to restore your canvas app to previous version? Have you taken a try to clear cache of your browser, and try your app again?


Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. Please consider take a try to restore your canvas app to previous version, and clear cache of your browser, then run your app agian, check if the issue is solved.

More details about restoring app to previous version, please check the following article:


In addition, please also consider edit your app using the previous version of PowerApps as below:

then make some changes to your app, then re-publish it again, check if the issue is fixed.


Based on the Session ID that you provided, I could not capture any error log about your canvas app. Please consider run/edit your app, then provide the Session ID again, so we could track it on my side.


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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