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VeenaVG
Frequent Visitor

PowerApps not working for external users - showing error message - Sorry, we didn’t find that app

Hi,

 

I was having the following issue on 5/4/2021 while trying to use my Power App - 
"Sorry, we didn’t find that app".

 

PowerApps.png

After some time, it got resolved as Microsoft tweeted.

 

But I am facing the same issue again. The app is not working for external users (same issue occurring).
Please let me know if there is any resolution for this.

 

3 REPLIES 3
bntn
New Member

I'm having this same issue today with a custom form on a SharePoint list. Two external users, who had previously been able to access the app, suddenly cannot. We've tried clearing the browser caches, trying different browsers, incognito mode - I've also republished, nothing has worked. Has anyone found a resolution?

VeenaVG
Frequent Visitor

We are not able to look into the issue. so we have raised an MS Ticket for the issue.

Did you ever receive a response from your MS Ticket? I created a case with Power Platform support but they told me it should work if it's a canvas app. Been trying to duplicate this error with a test account but can't get the same error that our customer who's trying to access the form is.

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