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TimoMigchielsen
Level: Powered On

Powerapp app working on browser but not able to send a ticket on my phone

Hello!

My powerapp is working great on the browser but is not working whenever I try to open it on my phone and send a ticket. It says "An unknown error has occurred" how can I fix this?

14 REPLIES 14
TimoMigchielsen
Level: Powered On

Re: Powerapp app working on browser but not able to send a ticket on my phone

Anyone with a solution?

Microsoft FCGALLEG
Microsoft

Re: Powerapp app working on browser but not able to send a ticket on my phone

Hi TimoMigchielsen

 

Do you have updated the version of the mobile client?

 

Thanks.

Javi.

TimoMigchielsen
Level: Powered On

Re: Powerapp app working on browser but not able to send a ticket on my phone

Yes I do have the updated version.

@FCGALLEG 

Microsoft FCGALLEG
Microsoft

Re: Powerapp app working on browser but not able to send a ticket on my phone

TimoMigchielsen

 

Could you share with us a screenshot about the error?

 

Thanks.

Javier

TimoMigchielsen
Level: Powered On

Re: Powerapp app working on browser but not able to send a ticket on my phone

It is in my language (Dutch) but it comes up as a rectagle on the top with this text:

"An unknown error has occurred"

@FCGALLEG 

Microsoft FCGALLEG
Microsoft

Re: Powerapp app working on browser but not able to send a ticket on my phone

TimoMigchielsen

 

could you share more info with us? what does the app do?

 

Thanks.

 

TimoMigchielsen
Level: Powered On

Re: Powerapp app working on browser but not able to send a ticket on my phone

The application works fully except being able to submit a ticket. I am using a service desk application with a ticket system. I can do everything perfectly on the browser but whenever I go on my phone, the app works fully but when I click on the icon to submit the ticket, it just gives me an error and nothing happends.

@FCGALLEG 

Microsoft FCGALLEG
Microsoft

Re: Powerapp app working on browser but not able to send a ticket on my phone

Hi TimoMigchielsen

 

Sorry, for us is very difficult to do a troubleshooting only with the error, I'd also suggest that you raise a support ticket by clicking the 'Create support ticket' button on the following page. That way, you'll have something that's a bit more traceable and you might receive a quicker response.

https://powerapps.microsoft.com/en-us/support/  

 

Sorry again.

Javier

TimoMigchielsen
Level: Powered On

Re: Powerapp app working on browser but not able to send a ticket on my phone

I was able to get a screenshot of the error:

https://gyazo.com/d8fc0d727bf3a2e3c11c5ae5d75057ac

This is in my language (Dutch) but it says this: There was a problem saving the changes. The data source may be invalid. I have tried to delete all of my data sources and putting them back in, this has not fixed it.

@FCGALLEG 

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