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Level: Power Up

Powerapps App not loaded

Hello community,


We are experiencing an issue with Microsoft PowerApps where an app would load for ages and not finish loading.

PowerApp service health status is okay.

Tested with multiple users on different browsers.


Is there anything else that we can check?


Thank you for an answer in advance.

Added attachment.

Level 10

Re: Powerapps App not loaded

Hi @reybanger ,

I suspect the broswer cache should be related to this. Please delete your browser cache or try using different browser.

On the App you can try changing the rendering settings option within the Advanced settings of App Settings (App settings-> Advanced Settings->"Improved app rendering" option).

Best to have your session ID ready and post it here.


Community Support Team
Community Support Team

Re: Powerapps App not loaded

Hi @reybanger ,

Could you not be able to edit your app? It would still show Loading... ?

Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned.


Please consider clear cache of your browser, then sign in PowerApps again, run your app again, check if the issue is solved. Also please take a try to re-start your machine, then run your app again, check if the issue fixed.


If you could not edit your app within your browser, please consider edit your app using the following previous PowerApps version:

anf then made some changes to your app, and re-publish it. After that, run your app within your browser again, check if the issue is fixed.


If the issue still exists, please consider provide the Session ID of your canvas app here, then I would check where is the issue.

More details about getting Session ID of an app, please check the following article:


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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