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Powerapps crashing for the users

The users are reporting that every day at 2:00 PM, the app will crash. They use a desktop version.


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We have resolved the issue. It looks like it was people not logging out of their account and it timed out.

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Helper I
Helper I

Hi, is it possible to provide us the session id so we can have more investigation on it ?

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Where can I find the session ID?

Please click the hamburger button placed the top left, once the menu shows up, click "Session details"

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Session ID: 882689b1-de3a-4335-bd3d-d943fee21090
PowerApps 3.19031.13

Sorry to hear that. Can you please explain what's happening with a bit more details so we can try to narrow down the issue?

The session ID looks from a maker session. If possible, we need a session ID from the app that's crashing. Even better if it's from a session that crashed.


From what I'm reading, the users are experiencing this on desktop version. Do you mean the web version or the standalone PowerApps client for Windows?

Some other questions to help us understanding the issue: Are them trying to use PowerApps while offline? Which time do they start working so it crashes at around 2PM? Do they sign in daily? Is this happening to any app or just a specific one? Did the app that's crashing had a recent update?

Please let us know any other details you might consider relevant.


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So I made an app that connects to a sharepoint list to gather information. Sales reps will use to show what edits need to be made so my department can fix these accounts. However, for the past couple of weeks, all the reps are reporting that every day at 2:00 PM, it crashes. It is online I believe, and I have no idea what could be causing this.

Sorry, your answer ended up not showing on my notification. Can you please let me know if you're still need help with this issue.

Not applicable

We have resolved the issue. It looks like it was people not logging out of their account and it timed out.

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