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jmarzo
Level: Powered On

Powerapps not loading in browser but fine in mobile

Non of the users can visualize the apps in the browser, the webplayer is not working either, it just remains loading. This is happening with all the apps since couple of weeks back, but in the mobile they are workinkg just fine.

3 REPLIES 3
FoDelement
Level 8

Re: Powerapps not loading in browser but fine in mobile

Hello @jmarzo,

 

This happened to me when they rolled out MFA at my company. Clearing the cahce of my browsers resolved the issue for you. 

jmarzo
Level: Powered On

Re: Powerapps not loading in browser but fine in mobile

Thanks for your reply. We already tried that but still not working.

Power Apps Staff richdiMSFT
Power Apps Staff

Re: Powerapps not loading in browser but fine in mobile

@jmarzo 

 

Can you try to get the session details from the browser sessions which are failing? If you are on the "splash" screen use ALT + right Click to get the session details dialog. Otherwise us Settings (gear) -> Session details.

 

My guess is that your company might be blocking certain address which are causing the app to fail.

 

Can you make sure your company is allowing traffice to the services documented in this article? 

 

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config#required-services

 

Hope this helps,

Rich

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