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Powerapps not loading in browser but fine in mobile

Non of the users can visualize the apps in the browser, the webplayer is not working either, it just remains loading. This is happening with all the apps since couple of weeks back, but in the mobile they are workinkg just fine.

Continued Contributor
Continued Contributor

Hello @Anonymous,


This happened to me when they rolled out MFA at my company. Clearing the cahce of my browsers resolved the issue for you. 

Not applicable

Thanks for your reply. We already tried that but still not working.

Power Apps
Power Apps



Can you try to get the session details from the browser sessions which are failing? If you are on the "splash" screen use ALT + right Click to get the session details dialog. Otherwise us Settings (gear) -> Session details.


My guess is that your company might be blocking certain address which are causing the app to fail.


Can you make sure your company is allowing traffice to the services documented in this article?


Hope this helps,


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