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kriggo15
Helper V
Helper V

Published Apps not showing on mobile until viewed on web

We are running into an issue where I can publish an app and share it with someone, but it doesn't show up in PowerApps on their mobile device. It will only show up on their phone when they navigate to the app using the web browser. After they've made that initial web interaction, it will continue to show up even after newer versions are published.

 

Has anyone else experienced this? What causes it and how do I fix it? I can't roll this out to 1000s of users and require them to first access the app via the browser if we are expecting a mobile experience.

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kriggo15
Helper V
Helper V

Update: This has been resolved. It was a matter of a severe lag in our environment.

View solution in original post

5 REPLIES 5
goobernoodles
Advocate III
Advocate III

By default, PowerApps shows "My Apps".  Have you changed to "All Apps" and you're still not seeing the apps?  

v-monli-msft
Community Support
Community Support

Hi @kriggo15 ,

 

Please make sure that your user has the latest PowerApps version installed. Is this issue effected to every user in your org? Also, like what @goobernoodles  said,  make sure that your users are selecting the All apps list, not My apps on their mobiles.

 

Regards,

Mona

 

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
kriggo15
Helper V
Helper V

Update: This has been resolved. It was a matter of a severe lag in our environment.

View solution in original post

Issue still exists on iOS with current version of Power Apps. If user is a guest user in the home tenant, this behavior occurs no matter what. They have to create a bookmark and access the app that way. If they simply login to Power Apps, the shared app never appears in All apps because they are always redirected to their tenant.

 

Please advise ASAP.

crobert8
New Member

Just wanted to add to this post because I found a solution to this issue that isn't mentioned. In my case I had to change the Power Apps Mobile app settings BEFORE logging into the app. There is a small settings cog in the bottom right corner if you are not logged in. I work for a government organization I had to change the location from 'Global' to 'Government GCC', once I did this and logged in the apps showed up.

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